01
Inbound dispatch calls & appointment booking.
Service calls answered 24/7, appointments booked in Service Titan (or your FSM), techs dispatched per your zones and skill rules.
Home services BPO
Call center coverage for HVAC, plumbing & home services.
Managed customer service teams for HVAC, plumbing, heating, electrical, and moving companies. Dispatch calls answered 24/7. Service Titan-native. Emergency triage, booking confirmations, and outbound follow-up handled by reps who know home services. Staffing or managed service - whichever fits your operation.
Recognized by Clutch
Top 2026 Clutch Awards for home services
Why HelpSquad for home services
Every missed call is a missed job.
Four pressure points we hear from every HVAC, plumbing, and home-services operator we talk to.
01
Reps who know home services.
Not generic call-center agents. VAs who have worked HVAC, plumbing, and dispatch desks before - who know what a P-trap is, what "the furnace is making a noise" actually means, and which calls are truly urgent.
02
Service Titan-native.
Also Jobber, Housecall Pro, FieldEdge, and most major FSM platforms. We work inside your dispatch system, not around it. Onboarding is plug-and-play.
03
Staffing or managed service. Your call.
Manage the VA yourself - HelpSquad handles hiring, payroll, hardware, and employment logistics. Or hand us the whole function: training, QA, scheduling, and replacement. Same talent pool either way.
04
Emergency triage with real protocols.
Not a generic script. Your rules, documented: when to page the on-call tech, when to push to the next morning, when to dispatch immediately. Protects your crew and your margin.
How we show up
Support lanes for home services.
Start with the lane that's blocking your team most today. Expand as the engagement earns its keep.
02
After-hours & emergency triage.
Weekend and overnight coverage with documented escalation - true emergencies get your on-call tech, non-urgent calls get scheduled for morning without losing the customer.
03
FSM data entry & dispatch coordination.
Every call logged in Service Titan, Jobber, or Housecall Pro with complete customer info, address validation, and routing flags. Your techs get clean data, every time.
04
Outbound booking & sales follow-up.
Warm-lead callbacks, quote follow-up, estimate conversion, and recall campaigns. See how <a href="/case-studies/#new-horizon-movers">New Horizon Movers hit a 35% closing-to-booking rate</a>.
05
Customer communication.
Appointment reminders, tech ETA updates, post-service follow-up, review requests. The pre- and post-service touchpoints that keep customers coming back.
06
Back-office admin.
Invoicing support, AP/AR assistance, permit coordination, insurance claim follow-up, and warranty documentation. The admin work that steals evenings from owners.
Movers 4-Year Client 35% closing-to-booking
They are very responsive.
Andreas Makris
Owner, New Horizon Movers
Souderton, PA
Services at a glance
Everything we run for home services.
Six service categories. Mix and match. Scale into the rest as you grow.
01
Customer Service Outsourcing
Multichannel (voice, email, SMS, chat) dedicated team trained on your FSM and dispatch rules. The core offering for most home-services operators.
02
Call Center Outsourcing
24/7 inbound and outbound phone coverage for dispatch, emergencies, and sales follow-up. Scales with seasonal surge (summer HVAC, winter heating).
03
Virtual Assistants
Dedicated admin support - invoicing, AP/AR, permit coordination, warranty docs, reporting. Staffing or managed arrangement, your pick.
04
Virtual Receptionists
Professional call coverage for smaller operators - answer calls, route to owner or tech, book basic appointments. Great starter for solo-owner shops.
05
Live Chat Outsourcing
24/7 managed chat on your website. Emergency inquiries, quote requests, and service questions captured as they come in.
06
White-Label BPO
Resell our team under your brand. Popular with home-services franchise groups and agencies serving the vertical.
Tool stack
We work inside your field-service stack.
Your agents work inside your existing tools. Custom tool training built into onboarding.
Service TitanJobberHousecall ProFieldEdgeServiceFusionmHelpDeskServiceMonsterResponsiBidVonigoQuickBooksCompanyCamPodium+ custom toolsService TitanJobberHousecall ProFieldEdgeServiceFusionmHelpDeskServiceMonsterResponsiBidVonigoQuickBooksCompanyCamPodium+ custom tools
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.
$8-$13/hour for staffing.
Managed teams custom-priced.
Managed teams custom-priced.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office (Digital)
$ 8-10
per hour | digital-only · email + chat
- Billing, claims, AR, data entry
- Admin, research, scribe
- Experienced on your EHR
- HIPAA BAA + virtual desktop
- Dedicated account manager
Most popular
Patient-Facing (Voice)
$ 10-13
per hour · phone + video
- Front desk, scheduling, intake
- Experienced on your EHR
- Screened for clear US-patient communication
- HIPAA BAA + virtual desktop
- Dedicated account manager
Managed Team
Custom
3+ VAs · team lead + QA + trainer
- Fully managed (3+ VAs)
- Specialty: clinical or RN-equivalent
- Workforce management, QA, training & coaching
- Monthly analytics reporting
- Dedicated account manager
Ready to stop losing calls?
Answer every call. Book every job.
HVAC, plumbing, electrical, and moving companies use HelpSquad for dispatch coverage and sales follow-up - like New Horizon Movers, which hit a 35% cold-to-booking conversion rate. Talk with us and we'll scope a squad for your peak-call hours, staffing or managed. See the New Horizon case study →
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
Slinger Bag
We could not be happier with the way HelpSquad have seamlessly integrated themselves into our daily operations.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
Do your VAs know Service Titan?
Yes. Service Titan is the most common FSM we work in. We also support Jobber, Housecall Pro, FieldEdge, ServiceFusion, mHelpDesk, and most major home-services platforms. Custom FSM training during onboarding for anything niche.
Staffing or managed service - which is right for me?
Staffing works if you have a dispatcher or call-center manager who can train, coach, and oversee day-to-day. HelpSquad handles hiring, payroll, hardware, and employment logistics; you handle the work. Managed service is turnkey: we hire, train, QA, schedule, and replace. Most home-services clients start with one or two VAs on staffing and expand to managed as trust grows.
Can you handle after-hours emergency calls?
Yes. We build emergency triage protocols at onboarding: true emergencies (burst pipes, no-heat in winter, no-AC in summer) get paged to your on-call tech inside minutes. Non-urgent calls get scheduled for morning without losing the customer.
How much does home-services call coverage cost?
$10-13/hour for customer-facing dispatch and scheduling work, $8-10/hour for back-office admin (invoicing, permits, AP/AR). Volume-based pricing for larger operators. See full pricing →
How quickly can you go live?
Two weeks end-to-end for most operators: discovery call, role design, candidate vetting, your interview round, Service Titan (or FSM) training, and go-live. Urgent seasonal coverage (heat wave, cold snap) can start in 3-5 days with accelerated onboarding.
What if the VA does not work out?
We replace at zero cost. If the fit is off, we rebuild the role description, re-source candidates, and restart. If a VA leaves for any reason, we have 15 business days to find a replacement.
Can you book appointments and confirm dispatches?
Yes - this is the bread and butter. Inbound service requests booked in your FSM, tech scheduling per zone and skill rules, appointment confirmations and reminders, and ETA updates to customers on day-of.
Do you handle call recording and QA?
Yes. Calls recorded inside your platform or ours. Weekly QA scoring, monthly performance review, and coaching built into the managed-service tier. Staffing clients can plug into their own QA workflows or borrow ours.
Virtual Receptionists
24/7 HVAC Call Answering Service for Contractors and HVAC Companies
An HVAC answering service that handles emergency repair calls, new install requests, appointment booking, invoicing follow-up, and CRM updates for contractors 24/7.
Virtual Receptionists
24/7 Plumbing Answering Service & Virtual Receptionists for Plumbers
Missed calls cost plumbing jobs. A 24/7 answering service for plumbers books appointments, dispatches techs for emergencies, and keeps your CRM updated.
Virtual Receptionists
24/7 Virtual Receptionists for General Contractors
Missed calls cost contractors jobs. Virtual receptionists answer 24/7, book estimates, update Housecall Pro or Jobber, and keep leads warm for your sales team.
Ready to scale home services operations?
Let's build the squad your home services operation needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.
877-775-3667 · info@helpsquad.com · Doylestown, PA