01
Primary care & specialty practices.
Solo and small-group practices that need reliable front desk, insurance verification, and billing support without hiring in-house.
Healthcare BPO
Healthcare BPO. Managed by our experts, dedicated to your practice.
End-to-end healthcare business process outsourcing - Virtual Medical Assistants, call center teams, medical billing, prior authorizations, and patient outreach. HIPAA-compliant by design, trained on major EHRs, managed by our US-based account team.
Recognized by Clutch
Top 2026 Awards for Claims Processing, Medical Billing, and Virtual Assistants
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
Why HelpSquad healthcare BPO
One partner. End-to-end operations.
What makes HelpSquad healthcare BPO different from a freelance marketplace or a generic staffing vendor.
01
Full-stack back office and front office.
Scheduling, insurance verification, intake, billing, AR follow-up, patient communication, marketing support - one managed partner, not five freelancers and a call center vendor.
02
HIPAA-compliant by design.
BAA signed at the company level. Encrypted channels, secure virtual desktops, per-agent HIPAA training records, per-engagement access logs, audit-ready reporting.
03
Trained on healthcare workflows.
Medical terminology, triage escalation, payer-specific rules, specialty-specific coding - the team is drilled on healthcare before they ever log into your EHR.
04
US-managed, globally staffed.
Account leadership based in Doylestown, PA. Patient-facing staff primarily in the Philippines (empathetic communication, neutral accent, strong English). Back-office staff across the Philippines and South Africa.
HIPAA-compliant, audit-ready
Compliance is the product.
HIPAA at healthcare-BPO scale means documented training, auditable access logs, and incident-response playbooks that hold up in a survey or breach investigation.
- We sign a BAA for the whole company. This gives you real legal protection and shows we take full responsibility for your data.
- We keep detailed records of every specialist's training and login activity. You will always have a clear trail for your audits.
- All communication stays safe with encrypted channels and secure logins. We block any copying or downloading of sensitive patient files.
- Our team goes through regular HIPAA training and frequent internal audits to make sure we stay compliant every day.
Services at a glance
Everything a healthcare operator actually needs.
Choose from six service categories. Mix and match what you need. Add more services later as you see the results.
01
Virtual Medical Assistants →
Dedicated clinical assistants who work directly with your providers. They handle live scribing, chart updates, and patient follow ups so your doctors can focus entirely on patient care.
02
Call Center Teams →
Professional support for high volume patient calls. Our teams manage all inbound and outbound communication around the clock, providing 24/7 coverage for inquiries and patient triage.
03
Medical Billing & Claims →
End-to-end revenue cycle: coding, claims, denials, AR follow-up, patient-responsibility.
04
Front Desk & Scheduling →
Virtual front-desk coverage, new-patient scheduling, reminder flows, and waitlist management inside your EHR.
05
Prior Authorizations →
Payor-specific prior-auth workflows, documentation chasing, and status tracking. Fewer bumped procedures, cleaner case starts.
06
Patient Outreach & Marketing →
Recall campaigns, lapsed-patient reactivation, local SEO, Google review management, and social media support.
Who we serve
Every healthcare operator type. One playbook each.
Primary care to hospital systems, solo practices to DSOs. Specialty-specific playbooks for each.
02
Medical groups & DSOs.
Multi-specialty and multi-location operations that need standardised contact center, revenue cycle, and reporting across every office.
03
Hospital groups & health systems.
Access-center overflow, referral / transfer coordination, and hospital-scale revenue cycle. UB-04 and CPT claims at hospital scale.
04
Behavioral health practices.
Intake coordination, telehealth tech support, sliding-scale conversations, and HIPAA + 42 CFR Part 2 workflows for substance-use practices.
05
Home care, home health & hospice.
Intake coordination, caregiver scheduling, EVV tracking, and Medicare hospice benefit billing inside WellSky, AlayaCare, MatrixCare.
06
Startups & new practices.
Practices in setup or still credentialing can hold a VA slot for up to 30 days while payer contracts activate. Go live the week you open.
Healthcare
HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay.
Sean Woods
Director, Restore
Patient-facing quality
Patient communication is the differentiator.
In a managed BPO, the back-office can be invisible - but the patient-facing voice can't be. We screen, train, and monitor every agent for accent clarity and patient-friendly tone, because that's the difference between a 5-star call and a complaint.
- Voice + writing assessment before the interview round
- Accent-screened for clear US-patient communication
- Empathy and de-escalation training built in
- Continuous QA on patient-facing calls
EHR coverage
Trained on your EHR.
From primary care to hospital scale, behavioral health to home care - our team is trained on every major healthcare platform.
EpicCerner (Oracle Health)Athena (Athenahealth)eClinicalWorksNextGenAllscripts / VeradigmModMedDrChronoPractice FusionTebraSimplePracticeTherapyNotesDentrixDentrix AscendEaglesoftOpen DentalWellSkyAlayaCareMatrixCareMeditechCPSI+ custom EHREpicCerner (Oracle Health)Athena (Athenahealth)eClinicalWorksNextGenAllscripts / VeradigmModMedDrChronoPractice FusionTebraSimplePracticeTherapyNotesDentrixDentrix AscendEaglesoftOpen DentalWellSkyAlayaCareMatrixCareMeditechCPSI+ custom EHR
Healthcare BPO in production
What this looks like across the revenue cycle and the front desk.
Three engagements that show what a managed healthcare BPO partner actually delivers - a US third-party medical billing operation scaled to 30+ billers, a Tennessee in-home care practice running on six embedded patient reps, and a New Jersey dental practice's $100K+ A/R recovery.
30+ billers. 100+ claims per rep per day.
100+
claims processed per rep per day
- Seamlessly replaced prior medical billing operation with reduced cost
- Fully managed staffing model - HelpSquad owns recruiting, training, and QA
Anonymous medical billing companyRead full case study →
Nearly 50% cost savings. Better patient experience.
~50%
reduction in operating cost
- Improved patient experience metrics across intake and scheduling
- Internal providers freed to focus on care instead of phone and email coverage
Anonymous in-home care practiceRead full case study →
A six-figure A/R recovery in 60 days.
$100K+
aged AR recovered in 60 days
- Patient scheduling live within two weeks of go-live
- Insurance workflow and patient billing optimized within two months
Imagine Advanced Dental ArtsRead full case study →
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.
$8-$13/hour for staffing.
Managed teams custom-priced.
Managed teams custom-priced.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office (Digital)
$ 8-10
per hour | digital-only · email + chat
- Billing, claims, AR, data entry
- Admin, research, scribe
- Experienced on your EHR
- HIPAA BAA + virtual desktop
- Dedicated account manager
Most popular
Patient-Facing (Voice)
$ 10-13
per hour · phone + video
- Front desk, scheduling, intake
- Experienced on your EHR
- Screened for clear US-patient communication
- HIPAA BAA + virtual desktop
- Dedicated account manager
Managed Team
Custom
3+ VAs · team lead + QA + trainer
- Fully managed (3+ VAs)
- Specialty: clinical or RN-equivalent
- Workforce management, QA, training & coaching
- Monthly analytics reporting
- Dedicated account manager
Ready to start?
One call. One managed team.
A HelpSquad engagement starts with a 30-minute discovery call. We map the work you want off your team's plate, pre-qualify candidates, and align on go-live timeline.
Flexible contract terms. Replace-at-zero-cost guarantee if a VA is not a fit. US-based account management on every engagement.
Frequently asked
Answers before you ask.
What is healthcare BPO?
Healthcare business process outsourcing is end-to-end operational support for practices, groups, DSOs, and hospital systems - covering scheduling, insurance verification, billing, call center coverage, patient communication, and more. A managed service, not a freelance marketplace.
How is HelpSquad healthcare BPO different from a generic BPO?
Our team is built for healthcare from the ground up. HIPAA-compliant by design, trained on healthcare workflows and major EHRs, managed by US-based account leadership, and measured against healthcare-specific metrics (clean-claim rate, A/R aging, no-show reduction).
Are you HIPAA-compliant?
Yes. BAA signed at the company level. Encrypted channels, secure virtual desktops, no copy / paste / download of PHI, per-VA training records, per-engagement access logs, audit-ready reporting.
Which specialties and practice types do you serve?
Primary care, dental, ortho, surgical, cardiology, GI, behavioral health, home care, hospice, medical groups, DSOs, and hospital systems. Specialty-specific playbooks for each.
Which EHRs do you support?
Epic, Cerner, Athena, eClinicalWorks, NextGen, Allscripts, ModMed, DrChrono, Practice Fusion, Tebra, SimplePractice, TherapyNotes, Dentrix, Eaglesoft, Open Dental, WellSky, AlayaCare, MatrixCare, Meditech, CPSI, and others.
How much does healthcare BPO cost?
$10-13/hour patient-facing and $8-10/hour back-office. Team-based pricing available for medical groups, DSOs, and hospital systems. See full pricing →
How quickly can you stand up coverage?
Initial pilot go-live is ~2 weeks. Multi-specialty groups, DSOs, and hospital systems typically ramp in waves - pilot service line first, then expand.
Can I start with one function and scale up?
Yes. Most engagements start with one or two high-leverage functions (often insurance verification and call center overflow) and expand over the first quarter as trust grows.
What about ongoing management and QA?
US-based account managers oversee every engagement. Weekly QA against your scorecard, monthly performance reviews, and a documented escalation path if anything is off.
Where are your teams based?
Account leadership and management are based in Doylestown, PA. Patient-facing staff primarily work from the Philippines (empathetic culture, neutral accent, strong English). Back-office staff work across the Philippines and South Africa.
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Ready to embed a healthcare BPO partner?
Let's build the squad your operation needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.
877-775-3667 · info@helpsquad.com · Doylestown, PA