If you’re in the hospitality industry, you specialize in providing superior in-person service to your guests. HelpSquad will allow you to deliver the same quality, personalized service to your customers when they reach out to you remotely. Consider us your virtual concierge. Our support agents will be there to answer the most common, yet important questions your guests may have. Do you have airport shuttle service? How can I extend my stay? How far are you located from the city center? We’ll take care of answering these pressing questions, while you take care of everyday operations!
HelpSquad's live chat agents will be there to answer the most common, yet important questions your guests may have.
Your Virtual Concierge
Supercharge Your Direct Bookings
Every day you ask yourself: “How do we increase direct bookings?” Statistics show that a majority of purchase decisions are made when no questions are left unanswered for the consumer. This is where HelpSquad comes in! HelpSquad agents will be there 24/7/365 to answer your customers questions through live chat, SMS text messaging, and even Facebook Messenger. We’ll also help with booking stays through your booking engine. Contact us today and get ready to hang up the no vacancy sign!
You’ve got questions? We’ve got answers.
Our friendly support agents are here to answer your questions. HelpSquad has support solutions for hospitality companies of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
RECENT HELPSQUAD NEWS
Recent Events
40 Canned Responses Live Chat Agents Must Have
Helping every customer quickly and accurately can be tough for contact centers, especially when lots of people are asking the same questions. That’s why having 40 Essential Canned Responses for Live Chat Agents is super helpful. These pre-written messages make it easy for agents to reply fast and consistently, making the whole support experience smoother. … Continued
Travel and Hospitality Industry Call Center Outsourcing
Delivering great customer service is essential. Airlines, hotels, and travel agencies rely on smooth inquiry handling. Travel call center outsourcing helps manage this effortlessly. Outsourcing call center services brings many benefits. It reduces costs and improves customer satisfaction. By using expert contact centers, businesses can focus on core tasks while ensuring top-notch service. Travel call … Continued
Healthcare Call Answering Service | Virtual Receptionists
In healthcare, every patient deserves to feel cared for, even when the office is busy. A healthcare call answering service ensures patients never feel ignored. It handles calls with warmth and attention, helping both patients and staff. In this article, we’ll explore how these services can make a real difference, how to choose the right … Continued