If you’re in the hospitality industry, you specialize in providing superior in-person service to your guests. HelpSquad will allow you to deliver the same quality, personalized service to your customers when they reach out to you remotely. Consider us your virtual concierge. Our support agents will be there to answer the most common, yet important questions your guests may have. Do you have airport shuttle service? How can I extend my stay? How far are you located from the city center? We’ll take care of answering these pressing questions, while you take care of everyday operations!
HelpSquad's live chat agents will be there to answer the most common, yet important questions your guests may have.
Your Virtual Concierge
Supercharge Your Direct Bookings
Every day you ask yourself: “How do we increase direct bookings?” Statistics show that a majority of purchase decisions are made when no questions are left unanswered for the consumer. This is where HelpSquad comes in! HelpSquad agents will be there 24/7/365 to answer your customers questions through live chat, SMS text messaging, and even Facebook Messenger. We’ll also help with booking stays through your booking engine. Contact us today and get ready to hang up the no vacancy sign!
You’ve got questions? We’ve got answers.
Our friendly support agents are here to answer your questions. HelpSquad has support solutions for hospitality companies of any size, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
RECENT HELPSQUAD NEWS
Recent Events
Remote Patient Care Coordinator: Roles, Skills, and Best Practices
A remote patient care coordinator is a healthcare professional who manages a patient’s medical journey from a distance to ensure care remains steady and connected. These specialists bridge the gap between patients and doctors by monitoring health data from home devices, scheduling virtual visits, and explaining complex treatment plans. For example, a coordinator might review … Continued
Delivering Exceptional Customer Service Etiquette in Healthcare
Customer service etiquette in healthcare means treating patients with empathy, clear communication, and prompt help at every touchpoint, from scheduling to follow-ups. It matters because patients who feel respected and listened to are more satisfied, more likely to keep appointments, and more likely to follow care instructions. For example, explaining wait times in simple terms … Continued
Essential De-escalation Techniques for Patient-Centered Care
De-escalation strategies are specialized communication and behavioral techniques used to defuse high-tension situations and prevent patient agitation from turning into aggression. These methods prioritize calm speech, active listening, and non-threatening body language to create a safe environment for both staff and patients. For example, if a patient becomes loud due to a long wait time, … Continued