HelpSquad’s professionally trained live chat agents will save you tons of cash and make it easy for your company to outsource live chat. We’re up to 50x cheaper than hiring a full-time employee. The average salary of one full-time customer support agent (8 hours a day, 5 days a week) has skyrocketed in recent years. You can have HelpSquad staff your live chat support 24/7/365 for as little as $185/month! That means you could save tens of thousands per year per agent and get full coverage! Plus, HelpSquad’s live chat service will supply the chat software for your website for free. And, that’s not even the best part. You are guaranteed to make your money back, and then some. Try our free, no obligation 14-day trial today.
See how our live chat service works on your website.
Results driven managed live chat company
Award-Winning, Reliable Live Chat Outsourcing Service
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Why Choose HelpSquad 24/7 Live Chat Outsourcing Service?
We'll Fatten Up Your Piggy Bank
More Leads = More Sales
Our live chat agents are ready to engage with your website visitors the moment they arrive. With a solid understanding of your business, we provide support that feels personal and on-brand. We’re here 24/7 including nights and weekends. So your customers always get a response, even when your team is offline. Missed a chat? We’ll step in and make sure no opportunity slips through the cracks.
Free Your Team To Focus On The Important Things
Outsourcing your live chat support to HelpSquad is a smart way to lighten the load for your team. While our agents handle the everyday customer questions and requests, your staff can focus on what really moves the needle. Like product development, marketing, or big-picture strategy. We’re also on 24/7, so your customers get the help they need any time of day, without overworking your in-house team.
Service You’ll Find Nowhere Else
Having questions answered by a live person while completing an online purchase or research is one of the most important features a website can offer. Customers need speed and convenience. Outsource live chat to HelpSquad and our agents will deliver both, all while providing a personalized experience.
Only HelpSquad uses its own contact center software along with proprietary AI to analyze all chat conversations. This gives our agents the power to compile customer interactions into knowledge base articles to compliment your website’s self-service capabilities. In addition, we refuse to use any third party systems, ensuring our communications are always HIPAA, ADA and PCI compliant.
Choose The Outsourcing Solution That’s Right For You
We recognize that every client has different needs, and we are proud to offer outsourcing solutions to businesses of any size.
For businesses seeking full-service support outsourcing, dedicated virtual chat assistants (VAs) can become an expert on your business. This solution will massively improve support and allow you to offload customer service responsibilities to virtual assistants that are solely focused on representing your brand.
For businesses that simply need supplemental support, 24/7 managed chat plans are an affordable and efficient way to boost sales or lead generation, handle appointment scheduling, and/or manage tier one customer service inquiries.
What are benefits of outsourcing live chat?
Top reasons to hire outsourced chat support team
1 Lead Generation
2Affordability
3Freedom
4Trust
5Omnichannel
6Satisfaction
1 Lead Generation
With HelpSquad, you will never miss a lead again. Our virtual assistants will capture leads around-the-clock. Our live agents will answer your customers’ questions in real-time in their preferred language. Let us fill in your coverage gaps, and convert inquiries into sales. If you want your team to manage chats during business hours, our virtual assistants can handle nights and weekends! We’ll even pick up chats missed by your team.
2Affordability
HelpSquad live chat outsourcing is up to 50x cheaper than hiring a full-time agent! HelpSquad 24/7 managed live chat service starts at as little as $185/month! Pay per lead packages are also available. Our vision is to bring superior, affordable and tailored 24/7 live chat outsourcing to every business, regardless of size or industry.
3Freedom
Sit back. Relax. We’ll hire and train your virtual assistants for your business. You’ll also have the comfort of knowing that they will be there to provide your customers with around the clock support.
4Trust
We know what you’re thinking. “No one will care about my business like I do.” At HelpSquad, YOUR business is OUR business. We will treat every interaction with your customers as if they are our own. Our professional, highly-trained virtual assistants will represent your brand with pride and integrity.
5Omnichannel
Whether your customers prefer to contact you via phone, live chat, text, email, Google Business Messages or Facebook Messenger, we’ve got them covered. All interactions will be managed effortlessly in one seamlessly integrated dashboard.
6Satisfaction
44% of customers say that having questions answered by a live person while completing an online purchase is one of the most important features a website can offer. Consumers want speed and convenience. HelpSquad will deliver both. Our live chat service will serve as an extension of your brand, and work daily to provide your customers with superior support. Our virtual assistants will reduce shopping cart abandonment, increase customer engagement, loyalty and online reviews, all while building a knowledge base of frequently asked questions for your product or service.
Kofile Technologies
"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."
Spark Orthodontics
"Good communication between company and customer!"
N.J. Hair Center
"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."
Mason Bottle
"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."
MultiSoft Corportation
"They handle all of our live support 24x7x365. Awesome customer service!!!"
Simple Agency Oy
"Agents will learn how to answer the top questions prospects ask custom to YOUR business."
Our live chat agents are trained to answer your customers just like you would. We’re not robots or an overseas call center that pretends to know your business. We are an extension of your support team!
