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The Importance of a Well-Crafted FAQ: Effective Strategies for Creation

By: Michael Kansky

A successful customer service outsourcing project begins with selecting appropriate strategy based on the organization’s needs. Our comprehensive nearshore outsourcing guide is here to help you decide if a nearshore BPO is suitable for your requirements.

By: Scott Lieberman

Excellent 24/7 customer support shows customers you truly care about them. This results in fewer customers abandoning your business and leads to customers spreading positive messages about your company. 24/7 customer support offers an excellent avenue to stimulate fruitful customer support conversations. This can offer insight into future content creation, improve a brand’s overall reputation, … Continued

By: Sahil Kakkar

Your customer support team is always on the front line to resolve customer queries, hear complaints and take feedback.  Their interactions with your customers offer lots of insights related to your business. If you apply them to your marketing strategies, you can get even better results.  But, did you ever think that these conversations can … Continued

By: Jessica Wise

Nothing is stronger and more true than a parent’s love for a child. As a parent, you strive to make sure your children receive the best medical care, deliberate over which schools they should go to and which foods they should eat.  Wanting the best for your child becomes a passion.  Now, imagine taking that … Continued

By: Shelby Shaffer

I remember growing up; my mom always would say, “Shelby, what is the Golden Rule?” I’d giggle and blush (or if called on bad behavior, I’d cross my arms and mumble) “The Golden Rule is to treat others how you want to be treated.” I’m sure you were taught something similar. It’s synonymous with “treat … Continued

By: Shelby Shaffer

It’s 2 am when I wake up and I hear nothing.  Normally, at 2 am, hearing nothing would be ideal.  It’s not a scene out of a horror movie when hearing nothing means there’s a bad man hiding in your house. But it’s the hottest night of the year so far and I don’t hear … Continued

By: Shelby Shaffer

New things can be scary.  In 1876 when telephones were becoming more and more popular, people were suspicious. It was during a time when few people had firsthand experience with electrical machines.  There were many fears surrounding the telephone. Was it dangerous? Could other people listen in on conversations? Telephone companies had to work hard … Continued

By: Jessica Eyre

Most people loathe going to the doctor’s office. It takes time out of your busy schedule, waits can be annoyingly long, and there’s always the prospect of receiving disappointing or even frightening medical news. There are no two ways about it—a visit to your physician is typically a drag. As such, you don’t often find … Continued

By: Jacklin Altman

In the fast-paced world of business communication, a well-crafted FAQ (Frequently Asked Questions) page can be a powerful tool. FAQs serve as a comprehensive resource for customers, providing them with quick and easy answers to common queries. By anticipating and addressing their needs, FAQs enhance the overall user experience and build customer trust. This article … Continued