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Guide to outsourcing chat services to virtual live chat assistants

By: Jacklin Altman

In the world of customer service, the mantra “the customer is always right” has been deeply ingrained. It is a belief that puts the customer’s needs and desires above all else, even if it means bending over backwards to please them. However, this approach, although well-intentioned, can sometimes be misleading. Understanding the Myth: “The Customer … Continued

By: Garland Robinson

In today’s fast-paced business landscape, providing exceptional customer service is essential for staying competitive. One way companies achieve this is by outsourcing their chat services to virtual live chat assistants. These highly skilled professionals are trained to handle customer inquiries, provide support, and enhance the overall customer experience. This guide will walk you through the … Continued