Healthcare IT Outsourcing: Key Benefits and Rising Companies to Watch in 2025

Let’s be honest—running IT in a healthcare setting is like playing whack-a-mole with regulations, system updates, and patient demands. Between maintaining EHRs, fending off cyber threats, and staying HIPAA-compliant, most practices are stretched way too thin. That’s why Healthcare IT outsourcing has quietly become one of the smartest moves a medical provider can make.

But this isn’t just a tech upgrade—it’s a major shift in how healthcare operates. In fact, the healthcare BPO market is expanding faster than ever, and IT is right at the heart of it.

The Numbers Don’t Lie

The healthcare business process outsourcing market—which includes everything from IT support to billing and claims processing—is booming. The global BPO industry is expected to hit nearly $620 billion by 2032. Healthcare is one of the fastest-growing sectors.

Meanwhile, the healthcare IT outsourcing market alone is expected to grow at a CAGR of over 8%. Driven by increasing demand for better digital tools, stronger data security, and simpler operations.

If you’ve been wondering whether outsourcing makes sense, the stats are already telling you: it’s not just smart—it’s necessary.

Trending Now

By 2034, the global healthcare IT outsourcing market is expected to nearly double—from approximately $69 billion in 2024 to $153 billion—growing at a compound annual growth rate (CAGR) of around 8.4% between 2025 and 2034

Fast-Growing Healthcare IT Outsourcing Companies Worth Watching

As the healthcare BPO industry expands and the global BPO market size continues to climb, a new wave of companies is stepping up with flexible, tech-forward solutions tailored to medical practices. These aren’t the biggest players (yet), but they’re making waves—offering affordable, remote, and HIPAA-compliant support that’s ideal for clinics, hospitals, and private practices looking to outsource IT and admin functions.

Here are some of the rising healthcare IT outsourcing companies to keep an eye on in 2025—starting with HelpSquad.

HelpSquad

Focus: HIPAA-compliant virtual medical assistants, live chat outsourcing, healthcare IT support, and omnichannel communication.

Highlight: HelpSquad offers 24/7/365 support with scalable teams, and multilingual agents. With services that integrate seamlessly with EHR systems, practice management software, and patient portals. HelpSquad combines live agents with AI automation for efficient, secure patient communication.

BruntWork

Focus: Remote IT support, digital customer service, and healthcare BPO.

Highlight: Bruntwork enables rapid team scaling (e.g., 30 agents in two weeks) and offers global coverage with bases in the Philippines, Colombia, and Eastern Europe.

Staffingly, Inc.

Focus: Virtual medical assistants, AI scribes, telemedicine support, coding, and revenue cycle management (RCM).

Highlight: Staffingly 24/7 coverage with AI-powered assistance and up to 70% savings on staffing costs.

Remote Coworker

Focus: Healthcare virtual assistants for medical billing, transcription, and patient coordination.

Highlight: Remote Coworker quickly connects businesses with qualified VAs trained in healthcare workflows and systems.

Neolytix

Focus: Virtual medical assistants specializing in EHR entry, telehealth intake, and administrative tasks.

Highlight: Neolytix streamlines day-to-day operations and reduces administrative burdens for providers of all sizes.

Portiva

Focus: Virtual medical assistants including scribing, scheduling, and patient intake.

Highlight: Portiva markets its services as helping to reduce staffing costs by up to 80%, ideal for small to mid-size practices.

Why Providers Are Choosing Healthcare IT Outsourcing

Here’s what healthcare organizations get when they tap into healthcare IT outsourcing:

Lower Costs

Hiring and managing an in-house IT team gets expensive fast. Outsourcing allows you to convert fixed overhead into flexible spending—and often saves 30% or more in operational costs.

Stronger Cybersecurity

With data breaches rising, healthcare organizations can’t afford to take risks. Outsourced IT teams offer enterprise-grade security tools, encryption, regular audits, and HIPAA/GDPR compliance.

Access to Experts

Instead of stretching your internal team thin, outsourcing connects you to tech specialists. From EHR support and telehealth tools to AI integration and cloud services.

More Time for Patient Care

Every time your staff handles a password reset or troubleshooting call, that’s time lost with patients. Outsourcing returns that time to your team.

What Services Can Be Outsourced?

Healthcare IT outsourcing isn’t just about cutting costs. It’s also bringing in the right people for the right tasks. Here are the top IT services currently being outsourced in the medical BPO space:

• EMR/EHR system support
  Get real-time help managing electronic health records. Including fixing bugs, performing updates, or ensuring smooth day-to-day operations.
• Network and infrastructure management
  Keep your systems running securely and efficiently without hiring full-time engineers.
• Patient portal administration
  Ensure patients can access their health info, schedule appointments, and message providers—with minimal friction.
• Helpdesk services
  Outsourced helpdesks provide 24/7 support for tech issues like logins, connectivity problems, or software glitches.
• Cybersecurity and HIPAA compliance
  Outsourcing teams monitor your systems continuously, conduct risk assessments, and stay up to date with evolving regulations.
• Cloud migrations
  Need to move from local servers to a cloud-based system? Outsourced experts handle it safely and efficiently.
• AI chatbot and automation tools
  Let chatbots handle basic inquiries and appointment requests. So your staff can focus on more complex tasks.
• IT analytics and reporting
  Use data to drive better decisions. Outsourced teams can compile reports on performance, usage, and security metrics.

Where the Industry Is Heading

If you’re not outsourcing IT yet, you’re already behind the curve. The global BPO outsourcing market is evolving rapidly, especially in healthcare. Here’s what’s trending:

• Generative AI in patient communication and clinical workflows
• Cybersecurity as a service for HIPAA and patient data protection
• Cloud-first strategies across hospitals and private practices
• Outsourced virtual assistants to manage EHRs and digital front desk tasks
• Remote IT monitoring for 24/7 system performance

Providers across North America, Europe, and Asia-Pacific are turning to trusted outsourcing partners for speed, expertise, and affordability. And as the outsourcing market research shows, the trend isn’t slowing down anytime soon.

Is It Right for You?

Still not sure if healthcare IT outsourcing makes sense for your organization? Ask yourself these questions:

• Are your systems truly secure?
  If you’re not actively managing risks with expert-level tools and audits, you’re leaving gaps that bad actors could exploit.
• Do your staff spend too much time on tech issues?
  If front desk teams are constantly dealing with software hiccups, it’s time to delegate those issues to someone else.
• Are you struggling to hire or keep IT talent?
  Tech professionals are expensive and hard to retain. Outsourcing gives you a full team without the HR headaches.
• Are you falling behind on AI, automation, or EHR upgrades?
  If innovation feels out of reach, outsourcing puts it back within budget—and within reach.

If you answered “yes” to even one of these, it might be time to seriously consider outsourcing.

Let HelpSquad Handle the Tech—So You Can Focus on Care

At HelpSquad, we make healthcare IT outsourcing secure, simple, and stress-free. Our HIPAA-trained teams and virtual assistants help medical practices and healthcare groups stay ahead of the curve—whether that means handling EHR systems, managing patient portals, setting up AI chatbots, or keeping your network secure.

We’ve supported healthcare clients across the U.S. with cost-effective, reliable IT solutions designed to keep practices running and patients happy.

Conclusion

If you’re in the healthcare industry, outsourcing your IT is a smart move. With the right partner, you can strengthen your systems and reduce admin overload. You give your team the breathing room they need to focus on patient care.

Ready to stop putting out fires and start moving forward? Contact us to learn how HelpSquad can support your practice.