24 Feb Customer Service
Top Third-Party Medical Billing and Full Revenue Cycle Management (RCM) Companies for Behavioral Health
Published 30 June 2020 (Updated 11 September 2021)A third-party billing company for behavioral health acts as your clinic’s financial back office, handling the entire payment process from start to finish. Their goal is to take the stress of paperwork off your shoulders, ensuring your practice gets paid accurately and on time so you can focus … Continued
23 Feb Healthcare
How to Hire a Wellness Virtual Assistant
Published 30 June 2020 (Updated 11 September 2021)To hire a wellness virtual assistant, look for someone who can handle health-practice admin tasks securely, including scheduling, intake forms, billing follow-ups, and HIPAA-compliant communication. Start by listing the exact tasks you want off your plate, then screen candidates for healthcare experience, software skills, and willingness to sign … Continued
23 Feb Healthcare
Virtual Medical Assistant 101: Medical Terminology for Beginners
Published 30 June 2020 (Updated 11 September 2021) Virtual medical assistant terminology is the professional language that remote healthcare staff use to bridge the gap between administrative support and clinical accuracy. For anyone starting a career as a VMA, mastering this vocabulary prevents the two most expensive errors you can make: misrouting urgent symptoms and … Continued
23 Feb Customer Service
The Guide to EHR HIPAA Compliance: Protecting Your Practice in 2026
Published 30 June 2020 (Updated 11 September 2021)EHR HIPAA compliance means your electronic health records meet HIPAA privacy and security requirements so patient data stays protected. It’s a shared responsibility between your practice and your EHR vendor, and it covers technical, administrative, and physical safeguards. For example, you should use encryption and multi-factor authentication, train … Continued
16 Feb Healthcare
Clearer Vision for Your Practice: 8 Ways Optometry Virtual Assistants Solve Your Staffing Crisis
Published 30 June 2020 (Updated 11 September 2021) An optometry virtual assistant handles the time-intensive paperwork like insurance verification and patient recalls from a remote location. This setup removes the heavy extra costs that come with a local hire, often saving a clinic up to 70% in total staffing expenses. It keeps your chairs full … Continued
14 Feb AI
The "Folder of Doom" is Dead: My Honest Take on the benefits of EHR for patients
Published 30 June 2020 (Updated 11 September 2021)The benefits of EHR for patients are faster, safer, and more connected care because your medical history is stored digitally and can be shared securely when you need it. With an EHR, you can view lab results in a patient portal, reduce medication errors through automatic interaction alerts, … Continued
09 Feb Healthcare
The 2026 Payvider Pivot: How Integrated BPaaS is Bridging the Gap Between Claims and Care
Published 30 June 2020 (Updated 11 September 2021) The Payvider Pivot is a strategic framework where healthcare payers and clinical providers merge into a single entity to align financial incentives with patient health outcomes. In 2026, this model is moving from a boardroom theory to an operational necessity by using Integrated Business-Process-as-a-Service (BPaaS) to link … Continued
31 Jan Customer Service
Why Healthcare Practices Choose Helpsquad Over MedVA: A Complete Comparison Guide
Published 30 June 2020 (Updated 11 September 2021)Healthcare practices often choose HelpSquad over MedVA because HelpSquad is more transparent and typically reduces the hidden work that clinics end up doing. The key differences are clear pricing, realistic onboarding with more built-in training, and stronger continuity through better VA retention. A simple example is compliance: if … Continued
28 Jan Virtual Assistants
Why Telehealth Primary Care Is Transforming Patient Access to Services
Published 30 June 2020 (Updated 11 September 2021)Imagine waking up on a cold Tuesday with a sore throat and a mild fever. Instead of sitting in traffic or spending hours in a crowded clinic, you open an app, connect with a licensed provider, and get a diagnosis plus a treatment plan, without ever leaving home. … Continued
27 Jan Cybersecurity
The Invisible Bodyguard: Why Zero-Trust is the New Standard for Patient Trust
Published 30 June 2020 (Updated 11 September 2021)I have spent the last few years helping business owners build remote teams and I can tell you that you cannot outsource safely without a zero-trust framework. If you want to protect your practice from a data breach while outsourcing, zero-trust is the only way to ensure you … Continued