Just​‍​‌‍​‍‌​‍​‌‍​‍‌ think of a patient that would love to be part of a clinical trial but is simply drowning in medical jargon and complicated procedures. The very first person they reach out to for help is probably the call center agent. Their encounter with that person can be the deciding factor of whether they will … Continued

Holiday staffing is hard because demand goes up while availability goes down. Every December, the same thing happens. Patients call more. Appointments fill faster. Flu cases spike. Holiday travel leads to more accidents. Families finally have time to bring parents in for overdue visits. Insurance deductibles are about to reset, so people rush to book … Continued

Let’s be real, running a healthcare practice is exhausting. Between patient care, documentation, insurance headaches, and trying to maintain some semblance of work-life balance, the last thing you need is a virtual assistant service that overpromises and underdelivers. If you’re comparing HelpSquad Health and HelloRache for your practice, you’re probably wondering: what’s the actual difference? … Continued

If you run a private practice, clinic or health system, you’ve probably wondered which administrative headaches you can hand off to someone else. Outsourcing has become a lifeline for busy providers, especially when operations start to feel overwhelming. But in healthcare, there is a rule you cannot ignore. You can’t give patient information to just … Continued

Do​‍​‌‍​‍‌ you remember the times when you had to carry your health record files in a doctor’s office? These files were filled with lab results, notes, and all kinds of documents. It felt like going through the history of your entire health each time you flipped through that folder. But today, all that information is … Continued

If you’re a healthcare provider thinking about outsourcing admin tasks to a virtual assistant, there’s something you absolutely cannot overlook. It’s called a HIPAA Business Associate Agreement. If that term sounds like legal mumbo jumbo, don’t worry. I’m going to break it down so it actually makes sense and show you why it’s non-negotiable if … Continued

A lot of clinics are getting interested in Remote Patient Monitoring. And for good reason. It helps track patients with chronic conditions, catch issues early, and prevent emergencies. But there’s one thing most clinics struggle with: “We don’t have enough people to run it.” And that’s fair. Adding a whole new layer of work (onboarding … Continued

Scheduling appointments in the past often involved drawn-out phone conversations. People dealt with overlooked messages too. There was always the chance of ending up with double bookings. I have witnessed the kind of tension that creates for employees and clients alike. I’ve seen how stressful that can be for both staff and patients. Now, tools … Continued

I’ve probably said this same thing out loud a dozen times this year… it’s getting harder and harder to get an appointment anywhere. Hospitals feel packed. Clinics are constantly short on nurses. And every time I call a provider, the phone just rings and rings. You can feel the healthcare staffing shortage everywhere you look. … Continued

A nurse enters a patient’s room to give medicine. The chart is incomplete and misses key allergy info. This simple error could cause a severe reaction or worse. It shows a clear truth: the importance of documentation in healthcare goes beyond paperwork, it’s a lifeline. Why Documentation Matters More Than Ever Healthcare is complex, where … Continued