Healthcare BPO Market Growth: What It Means for Small and Mid-Sized Practices

Running a healthcare practice isn’t getting any easier. There’s more to manage—tech tools, compliance rules, patient needs—and not enough hours in the day. That’s why a lot of smaller practices are starting to notice something that’s been quietly gaining momentum: the healthcare BPO market. It’s growing fast, and for good reason. Outsourcing some of the behind-the-scenes work isn’t just a way to save time, it’s becoming a smart move for staying focused on your patients. After all, they’re who matter most.

Understanding Healthcare BPO

So, what is healthcare BPO, really? Think of it as getting help with the stuff that takes up way too much time. This include billing, coding, scheduling, patient calls, and all the admin work that piles up. Instead of juggling it all in-house, you can hand these tasks off to a team that’s built for it. That way, your people can do what they do best: care for patients.

The Rise of Healthcare BPO

Why’s everyone talking about BPO all of a sudden? Because keeping up with healthcare today is hard. There’s more paperwork, more tech, more pressure to be efficient—and smaller practices are feeling it. At the same time, tools like telehealth and EHRs are making outsourcing even easier. So more and more practices are turning to BPO to lighten the load.

Key Services Offered

Here’s what practices are actually outsourcing:

• Billing and coding
• Claims processing
• Appointment scheduling
• Telehealth support
• Insurance verification

All of these free up your time, reduce headaches, and help things run smoother. Many BPO providers also use automation and analytics to boost accuracy and speed—less time chasing payments, more time with patients.

And don’t underestimate the power of data. With the right partner, you can get insights into your operations that help you make better decisions—without needing a whole analytics department. This type of insight is a growing area of focus in outsourcing market research.

Healthcare BPO Market Statistics and Growth Forecasts

Just how big is this getting? According to Precedence Research, the healthcare BPO market is expected to grow from 466.6 billion USD in 2025 to over 1 trillion USD by 2034. That’s a huge jump.

Zion Market Research has similar numbers: from USD 392.4 billion in 2024 to nearly USD 985 billion by 2034. This reflects the growing influence of the overall healthcare BPO market within the global BPO industry.

The healthcare BPO industry isn’t just expanding—it’s evolving. And small to mid-sized practices are finally able to access services that used to be reserved for hospitals with massive budgets.

Healthcare BPO Market: Regional Insights

When it comes to healthcare BPO, North America still leads the way, accounting for nearly 49% of global market revenue in 2024.

The fastest-growing region by far is Asia-Pacific, especially countries like India and the Philippines, where the combination of skilled talent and lower costs makes outsourcing a smart move for global healthcare providers.

Meanwhile, Europe, Latin America, the Middle East, and Africa are also seeing growth, though their market shares remain smaller for now.

For smaller practices, this global expansion means more options, better pricing, and round-the-clock support no matter where you’re based.

Trending Now

The Philippines’ healthcare BPO market is booming—and U.S. businesses are starting to take notice. At a recent event in New York, the DTI’s Trade Commissioner Benedict Uy encouraged Filipino-American healthcare providers to explore outsourcing to the country. Highlighting its strong compliance standards and investor incentives. With over $4 billion in value and 9% annual growth, healthcare BPO is now the fastest-growing part of the Philippines’ $38 billion BPO industry. And it just secured $79 million in deals at the 2025 HIMSS conference.

Benefits of BPO for Small and Mid-Sized Practices

Cost Efficiency

Hiring and training admin staff is expensive. Outsourcing gives you access to skilled support without the overhead. And because these teams are laser-focused on specific tasks, they’re usually quicker and more accurate, too.

Enhanced Focus on Patient Care

Less admin work means more energy for patients. Whether it’s following up, personalizing care, or just having time to really listen—every minute counts.

Access to Advanced Technology

Don’t have the budget for fancy new tools? Most BPO partners do. That means you get access to the latest systems without having to invest in them yourself.

Scalability and Flexibility

Need more help during busy seasons? Want to cut back during slow periods? BPO gives you the ability to flex your team without hiring or firing.

Compliance and Risk Management

Let’s be real—keeping up with HIPAA and data security is a full-time job. A good BPO partner handles all of that for you, so you can breathe a little easier.

Challenges of Implementing BPO

Of course, it’s not all smooth sailing. There are a few things to keep in mind:

Data Security and Compliance

You’re trusting someone with sensitive patient data. Make sure your partner is HIPAA-compliant and takes privacy seriously.

Quality Control

Outsourcing doesn’t mean checking out. You still need to set clear expectations, review performance, and stay involved.

Integration with Existing Systems

If you’re thinking about outsourcing, here’s how to set yourself up for success:

Strategizing for Successful BPO Implementation

If you’re thinking about outsourcing, here’s how to set yourself up for success:

Conducting a Needs Assessment

What do you really need help with? Don’t outsource just for the sake of it—identify your pain points first.

Choosing the Right BPO Partner

Look for healthcare experience, great reviews, strong security, and good communication. You want a partner, not just a vendor.

Establishing Clear Communication Protocols

Stay in the loop. Regular check-ins, shared goals, and feedback help keep things on track.

The Future of Healthcare BPO Market

The BPO industry isn’t just growing—it’s getting smarter. Here’s what’s coming:

Emerging Technologies

AI and automation are speeding things up and reducing errors. What used to take hours now takes minutes. According to Coherent Market Insights, the healthcare IT outsourcing market alone is projected to grow at over 7.3% CAGR.

Increased Focus on Patient Experience

Patients expect better service—and fast. BPO can help you meet those expectations, from quick follow-ups to smooth online scheduling.

Regulatory Changes

Ongoing changes in healthcare regulations will also impact the BPO market. A good BPO partner keeps you compliant without you having to read every single policy update.

Conclusion

The healthcare BPO market is growing—and for good reason. For small and mid-sized practices, it’s a smart way to save time, reduce stress, and stay competitive.

This isn’t just for big hospitals anymore. With the right partner and a little planning, outsourcing could be the thing that helps your practice grow without burning out your team. And in today’s world, that’s a win worth exploring.

Want to explore what BPO could look like for your practice? Talk to us today—no pressure, just a conversation. Let’s find out if HelpSquad Health is the right fit to support your team.