Jacklin Altman

Today’s legal field is highly competitive. Using BPO to improve attorney-client interactions is key. BPO can boost your law practice by improving communication and efficiency, and strengthening relationships. This article shows how BPO solutions can enhance client service and streamline your operations, setting your firm apart in the legal industry. Understanding the Importance of Attorney-Client … Continued

Picture this: you’re in the market for braces, trying to find the best orthodontist to suit your needs. You have a few options here. First, you could spend hours scouring the web for answers. Second, you could start calling offices, dealing with receptionist after receptionist. Third, you could just chat with an orthodontist online, instantly. … Continued

Getting people to visit your website is one thing, but getting them into your practice is another. There’s typically a major disconnect between a practice’s website and its physical location. Good news – there doesn’t have to be. Employing live chat on your website means more conversions for orthodontists. Live chat has long been perceived … Continued

Do you remember your first visit to the orthodontist? You were probably nervous, a bit anxious, and full of questions. Sure, you could ask the doctor when his hands weren’t in your mouth – but what about when you weren’t at the office? Back in the day, it meant a nerve-wracking phone call, but today, … Continued

Customer service can make or break an orthodontics practice. The experience that your patients have in your office ultimately determines whether or not they’ll want to come back. First things first, you want your patients to feel welcome in your practice. Make sure you work hand in hand with your staff to create a friendly, … Continued

In the fast-paced world of business communication, a well-crafted FAQ (Frequently Asked Questions) page can be a powerful tool. FAQs serve as a comprehensive resource for customers, providing them with quick and easy answers to common queries. By anticipating and addressing their needs, FAQs enhance the overall user experience and build customer trust. This article … Continued

In the world of customer service, the mantra “the customer is always right” has been deeply ingrained. It is a belief that puts the customer’s needs and desires above all else, even if it means bending over backwards to please them. However, this approach, although well-intentioned, can sometimes be misleading. Understanding the Myth: “The Customer … Continued