Jacklin Altman

In today’s digital age, customer service matters more than ever. With the advent of new technology constantly changing the way we do business and get questions answered, it’s no wonder that firms are putting customer service improvements at the forefront of their to-do list. Law offices are no different. In choosing a potential attorney, clients … Continued

One of the biggest pain points for any attorney’s office is how to obtain qualified legal clients. Sure, there are thousands of people out there claiming to need legal advice; however, how many of them are actually qualified candidates for your services? Live chat is the best way to find out. People may be coming … Continued

Every business concerns itself with how to grow and stay profitable, and every industry has its own ways of doing so. The legal industry can be especially tricky, since there are so many options when choosing potential legal representation. This is further complicated in a digital age, where people can spend hours combing different attorneys’ … Continued

Picture this: you’re in the market for braces, trying to find the best orthodontist to suit your needs. You have a few options here. First, you could spend hours scouring the web for answers. Second, you could start calling offices, dealing with receptionist after receptionist. Third, you could just chat with an orthodontist online, instantly. … Continued

Getting people to visit your website is one thing, but getting them into your practice is another. There’s typically a major disconnect between a practice’s website and its physical location. Good news – there doesn’t have to be. Employing live chat on your website means more conversions for orthodontists. Live chat has long been perceived … Continued

Do you remember your first visit to the orthodontist? You were probably nervous, a bit anxious, and full of questions. Sure, you could ask the doctor when his hands weren’t in your mouth – but what about when you weren’t at the office? Back in the day, it meant a nerve-wracking phone call, but today, … Continued

One of the most difficult aspects of running and orthodontics practice is establishing initial patient contact. Where do you find new patients? How do you get in touch with them? How do you convert them and actually get them into your office? Live chat is your secret weapon to lowering the barrier to initial patient … Continued

Customer service can make or break an orthodontics practice. The experience that your patients have in your office ultimately determines whether or not they’ll want to come back. First things first, you want your patients to feel welcome in your practice. Make sure you work hand in hand with your staff to create a friendly, … Continued

You already know that HelpSquad is your go-to 24×7 staffed chat solution. With friendly, US-based agents backed by award-winning software, how could it not be? Did you know that you could get even more out of HelpSquad by re-selling it? The process is simple – all you have to do is purchase HelpSquad Chat Service, … Continued

If you have an online web-store or online presence of any kind, you need to be offering live chat 24/7.   You first thought is probably something along the lines of “I have customer service agents manning live chat during normal business hours!” In the online space, normal business hours don’t exist. Whatever your normal … Continued

You already know that HelpSquad is your full live chat service solution for providing incredible webchat customer service, 24/7.  But did you know that you could re-sell HelpSquad under your own brand, to your own clients? Re-selling HelpSquad is the easiest way to provide a spectacular service to your clients and generate extra income for … Continued

When it comes to hiring customer service staff in any capacity, you want to make sure that you’re hiring the best of the best, as they’re often the people whom your customers interact with the most frequently. You want people who are warm, empathetic, good listeners, and you want them to truly know your product … Continued

Are you in the market for new live chat agents? Hiring a new agent is not something to be taken lightly. This person is your front-line when it comes to interacting with your customers, and your customer’s experience with an agent could make or break their relationship with your business. So how do you know … Continued

We’re living in the age of self-service. Forrester estimates use of web self-service has jumped to ~76%  in 2014 as compared to ~67% in 2012, and it’s only continued to go up from there. People don’t want to spend time waiting to connect with an agent who may or may not be able to answer … Continued

Now, the title of this article alone must seem absurd (What?! No, I’ve always read that the customer is ALWAYS right!). But, before you dismiss this as totally ridiculous, hear it out. Sometimes, the customer isn’t right. Period. However, every customer deserves to have their issues heard. (See? Sounds much less crazy in context.) The phrase … Continued