Maria Rush

Clinical documentation is one of those things that’s necessary but no one really enjoys it. After a full day of seeing patients, the last thing most doctors want to do is sit down and type notes into an EHR. And yet, that’s exactly what’s been happening for years. But now we’ve got something different: ambient … Continued

Telehealth glp-1 is a digital healthcare model providing remote access to weight loss systems via HIPAA-compliant telehealth solutions, allowing patients to receive medical evaluations and prescriptions for GLP‑1 medications entirely online. As these programs move from clinics to apps, the focus is now toward making specialized care accessible, but this convenience requires a rigorous commitment … Continued

A medical call center isn’t just a phone line. It’s the connection that keeps patients and providers on the same page. I want you to think about the last time you called your doctor’s office. Did you sit on hold? Did you have to repeat yourself to different people? It’s not a great feeling, right? … Continued

Healthcare revenue cycle management, or RCM, is the end-to-end process that tracks a patient visit from scheduling and insurance verification to coding, claim submission, payment posting, and collecting any patient balance. It matters because small errors can delay or reduce payment. For example, if eligibility isn’t checked and the insurance ID is wrong, the claim … Continued

What Is a Hybrid Healthcare System? Hybrid healthcare is a care model that combines telehealth visits with in-person appointments, using shared systems so patients and providers can move between both smoothly. It matters because it adds convenience for patients and helps clinics use staff time and resources more efficiently. For example, a post-surgery follow-up can … Continued

Claim denials are a massive headache. They slow down payments, eat up staff time, and cost hospitals and clinics billions. So what’s really going on? In my experience as someone who worked in healthcare, the old approach to claims denial management just does not work anymore. Reacting after a denial hits is expensive and exhausting. … Continued

Managing revenue in healthcare is like trying to plug holes in a leaky bucket. Just when you think everything’s under control, a denied claim slips through and throws everything off. Denials have always been part of the process, but now they’re piling up fast. Hospitals reportedly spend around $19 billion a year just trying to … Continued

In 2025, value-based care means providers get paid based on patient outcomes, not just the number of services delivered, so billing workflows must connect clinical results to reimbursement. Billing teams need data flowing between the EHR and revenue systems to capture quality metrics, risk adjustments, and performance thresholds. For example, tracking fewer readmissions or better … Continued

We’re excited to announce that HelpSquad has been recognized as a 2025 Spring Clutch Global Award winner for our excellence in Customer Support Outsourcing services. This places us among the top 15 customer service providers worldwide on Clutch, the leading global marketplace for B2B service providers. What the Clutch Global Awards Mean Clutch evaluates tens … Continued