Michael Kansky

Winning new customers is crucial, especially for customer service firms. It’s like making new friends in the business world. You look for people who might like what you offer. Then, you chat them up. You get them excited. Finally, you convince them to pay for your services. Companies use a mix of smart strategies and … Continued

The Net Promoter Score, often just called NPS, is like the heartbeat monitor of customer service. Especially for those companies that are the middlemen handling support for others. It’s this nifty, easy-to-digest metric that gives us the scoop on how customers are really feeling about a business. Imagine it this way: there’s just one question … Continued

Customer Experience Management, or CEM for short, is essentially how businesses keep an eye on, take care of, and smooth out every single interaction they have with their customers throughout the whole journey of the customer. The big goal? To make sure every time you and the company cross paths, it feels great from your … Continued

Customer Relationship Management is how companies manage their relationships with customers. It covers everything from the start to the end. The key function of CRM is to deepen the relationship with clients, support them to stay with the brand as well as to increase the business sales. CRM furthers companies being client-focused, process standardization, and … Continued

The Business Process Outsourcing (BPO) industry plays a crucial part in today’s business landscape, enabling companies to streamline their operations, boost their productivity, and drive growth. In 2024, the BPO sector continues to thrive, offering abundant opportunities for expansion and evolution, thanks to advancements in technology and the ongoing trend of globalization. Understanding the BPO … Continued

In today’s modern world, social media is one of the important factors in every business. Hence, online stores must have their social media game on point to perform well. It makes the businesses to be in straight talks with their customers, building good relations and at the same time show them what exactly they own. Managing social … Continued

Hotels today are always improving their service with the latest tech to make things quicker and better for guests. One of such solutions that has proved quite effective in the last couple of years is a linking of artificial intelligence to customer care. These virtual assistants use advanced tech and AI to add a personal touch and … Continued

Managing an Amazon store solo can feel overwhelming, juggling numerous tasks and duties. But, adding a virtual assistant to your business can change the game completely. A virtual assistant can tropicalize your workload, improve efficiency and even increase sales. This complete guide will cover hiring a virtual assistant for amazon store and why it is good for … Continued

Starting a Turo business is thrilling yet challenging. As it expands, you may need extra help. A virtual assistant (VA) can offer crucial support, freeing you up to tackle key tasks and grow your business. Understanding the Role of a Virtual Assistant in Turo Business A virtual assistant is a remote worker offering admin and … Continued