Blog
25 Best Customer Experience Blogs in 2024
Since pen was first put to paper, people have long turned to reading the works of great minds. Some turn the pages to gain wisdom and advice. Others read to learn about a new trade, skill, or school of thought. No matter the reason, one thing remains true for us all. We read to become … Continued
Live chat
40 Canned Responses Live Chat Agents Must Have
Helping every customer quickly and accurately can be tough for contact centers, especially when lots of people are asking the same questions. That’s why having 40 Essential Canned Responses for Live Chat Agents is super helpful. These pre-written messages make it easy for agents to reply fast and consistently, making the whole support experience smoother. … Continued
Customer Service Outsourcing Guide
In-House Customer Service: Is It the Right Move for Your Business?
In today's fast-paced business environment, many companies turn to outsourcing as a solution to streamline operations and reduce costs. However, outsourcing customer service is not without its challenges, and there may come a time when bringing these services back in-house becomes necessary. In this series, we will explore the signs that customer service outsourcing is not working, the considerations involved in making the decision to bring projects back in-house, the steps to transition customer service operations, real-life case studies of successful transitions, best practices for managing in-house customer service, and concluding thoughts on aligning customer service strategy with overall business objectives. Join us as we delve into this important topic and provide valuable insights for optimizing customer service operations.
chat support outsourcing
Chat Support Outsourcing vs AI Chatbots Showdown of 2024
Chat support is crucial for excellent customer service in today’s quick, tech-heavy world. Businesses are always finding new ways to improve operations and customer interactions. Outsourcing and AI chatbots are key players in chat support, each with pros and cons. But which will dominate in 2024? Let’s examine and compare these methods to help you … Continued
Virtual Assistants
The Ultimate Guide to Hiring Virtual Assistants
Fact is that hiring talented workers is an enormous task. One of the biggest problems is high attrition rate, high expenses, and long staffing process which are the issues US companies face post pandemic. Not only that, your business is your baby – you can’t let anyone mess with it. The right match is the key. As companies … Continued
Virtual Assistants
Top 10 Virtual Assistant Companies of 2024
How to select the best virtual assistant company for my needs? To choose the best virtual assistant company, check its expertise in your industry, range of services, pricing, reviews, and flexibility to ensure they fit your business goals. Virtual Assistant Companies are vital for both executives and companies, helping with daily tasks, data entry or … Continued
Business Process Outsourcing
VDI Setup: Expert Guide for BPO Operations
The COVID-19 pandemic popularized remote work globally, highlighting the need for virtual desktop infrastructure. Managing PCs, enforcing cybersecurity, and ensuring compliance became challenging, especially with employees using personal devices. HelpSquad, with over 300 employees who transitioned to remote work overnight, initially provided laptops and Chromebooks but soon struggled with remote management. In the search for … Continued
Live chat
Surviving The Chat Shop liquidation with HelpSquad
When it comes to fast-paced action of online customer service, even successful companies have their share of surprising challenges. For The Chat Shop, a successful chat support provider, it was in the form of liquidation. The news was unexpected to all those in the industry with the rumors spreading like wild fire. But in the midst of the … Continued
Business Process Outsourcing
Maximizing Customer Service ROI: Strategies for Success
Customer service plays a critical role in the success and growth of any business. In today’s competitive market, companies are realizing the importance of maximizing their return on investment (ROI) in customer service. But what exactly is customer service ROI? Understanding the Importance of Customer Service ROI Customer service ROI is measured by the benefits … Continued