Michael Kansky

Chat support is crucial for excellent customer service in today’s quick, tech-heavy world. Businesses are always finding new ways to improve operations and customer interactions. Outsourcing and AI chatbots are key players in chat support, each with pros and cons. But which will dominate in 2024? Let’s examine and compare these methods to help you … Continued

Fact is that hiring talented workers is an enormous task. One of the biggest problems is high attrition rate, high expenses, and long staffing process which are the issues US companies face post pandemic. Not only that, your business is your baby – you can’t let anyone mess with it. The right match is the key. As companies … Continued

Virtual Assistant Services are vital for both people and companies, helping with daily tasks. It’s key to understand these services in today’s digital world. We’ll discuss their growth, important features, top 2024 services, and picking the best one for you. We’ll also look at future trends and staying informed on new offerings. What are Virtual … Continued

The COVID-19 pandemic has led to the popularity of work from home all over the world and has increased the importance of virtual desktop infrastructure. Remote management of PCs, enforcement of cybersecurity policies and compliance have become difficult for companies, particularly, with workers using their own devices. A perfect example is yours truly HelpSquad BPO company that … Continued

When it comes to fast-paced action of online customer service, even successful companies have their share of surprising challenges. For The Chat Shop, a successful chat support provider, it was in the form of liquidation. The news was unexpected to all those in the industry with the rumors spreading like wild fire. But in the midst of the … Continued

Customer service plays a critical role in the success and growth of any business. In today’s competitive market, companies are realizing the importance of maximizing their return on investment (ROI) in customer service. But what exactly is customer service ROI? Understanding the Importance of Customer Service ROI Customer service ROI is measured by the benefits … Continued

Outsourcing is a universal trend, which has an enormous effect on the local economies. Outsourcing has become a concern as to whether it is a long-term solution, making an analysis of what drives it a necessity. Further, an ethical perspective is to be brought up when analyzing the outsourcing and how business manages to combine profit and … Continued

Customer service outsourcing has undergone significant changes in recent years, driven by the advancements in artificial intelligence (AI) and the emergence of ChatGPT. These technological innovations are revolutionizing the way businesses interact with their customers and shape the future of customer service outsourcing.

The General Data Protection Regulation (GDPR) is an EU law on data protection and privacy. It applies to all individuals in the European Union and the European Economic Area. It also covers the sharing of personal data outside these areas. Essentially, the GDPR lets people manage their own data and streamlines rules for global business. … Continued