Michael Kansky

As the business world becomes more globally connected every day, offshore outsourcing has become a popular option for businesses large and small. Also known as offshore business process outsourcing (BPO), offshore outsourcing means hiring overseas workers to complete work for your business. 

Today’s businesses must boost efficiency and improve customer satisfaction. Customer Service BPO (Business Process Outsourcing) is crucial here. Outsourcing customer service helps streamline operations and improve support. It lets companies focus on core tasks and growth, while experts handle customer interactions. Learn how Customer Service BPO can boost efficiency and customer loyalty in your business. … Continued

What Is a Good Answering Service An after-hour answering service is a useful business tool. It provides coverage of customer communications when the in-house team is away. Of course, a business must be able to trust the service provider to ensure its customers are in good hands. To do that, look for specific characteristics from … Continued

If you are implementing or re-designing an existing SMS Chatbot, this article is for you. Here, we review all the basic principles of SMS Chatbots and their best applications. We discuss the major differences between SMS Chatbot and a traditional web chatbot. We also show examples of successful SMS chatbot implementations powered by conversational AI. … Continued

Maintaining fast and reliable support for every customer is tough for contact centers. To keep customers happy, 40 Essential Canned Response Examples for Live Chat Agents are essential to have a strong set of ready-made responses. This helps ensure consistent and quick replies to common questions, making the whole support process smoother. What are Canned … Continued

Stepping into 2024, it’s crucial to reevaluate your B2B marketing strategies. Digital channels are becoming more competitive and costly, making it essential for B2B organizations to optimize their marketing to achieve good ROIs and engage their audiences effectively. Traditional methods like business directories and broad social media ads are losing effectiveness, urging a shift to … Continued

Are you a digital marketing agency, website development firm, SEO firm, PR firm or a niche industry expert with 200 or more active clients? If you answered “Yes” to any of the above, read on! Live chat software for websites is still a fairly new technology with penetration below 9% across the web. This means … Continued

SEO is essential to having your real estate website generate traffic. As the web evolves so do the ways we hunt for information, products, and solutions. Social Media Networking has taken the web by storm as of late, and has become even more relevant than search engines. Social Media Networking like Digg.com & Stumbleupon.com are … Continued

Think of the most competitive vertical market out there. I think Real Estate would pass through your mind. There are more real estate agents per Capita than we require. I hope we agree on that. So how do real estate agents compete? They do the same thing just different ways: email marketing, website optimization, direct … Continued