Higher Education
Admissions, student services, and 24/7 support for colleges and universities.
14 posts
Top AI in Healthcare Courses to Enhance Your Medical Career
Course picks that walk through how AI reads radiology scans, flags early cancer signs, and supports telemedicine triage across modern healthcare settings and roles.
Education Call Center Services for Online Learning Platforms and Universities
Student inquiries spike during enrollment. A dedicated education call center handles admissions calls, tech support, and FAQs so faculty can focus on teaching.
Education Answering Service: Key Benefits for Educational Institutions
How virtual receptionists and an answering service handle calls, emails, admissions leads, scheduling, and CRM updates for colleges and universities.
BFIT Improves Student Experience (With a Little Help From HelpSquad)
See how Benjamin Franklin Institute of Technology added 24/7 live chat through HelpSquad to answer prospective student questions outside admissions hours.
Customer Service in Higher Education: 7 Trends & Tactics
Seven higher ed customer service trends from business leaders, including AI automation chatbots, self-help knowledge bases, interactive campus tours, and treating students as clients.
5 Strategies for Remote Student Engagement
Five ways teachers keep students participating in remote learning, from virtual whiteboards to multimedia lessons that work alongside remote work schedules at home.
4 Ways to Provide Prospective Students with a Quality Experience Online
Post-pandemic enrollments dropped 2.5%, so colleges need new ways to reach applicants. Four online tactics, from virtual assistants to AI automation for admissions.
Want to Attract Qualified Students to Your College? Use Honey.
Inside Higher Ed reports 10% of seniors changed college plans after COVID. Here's how admissions offices use live chat and small gestures to win students back.
Distance Learning: What Can We Learn from COVID-19
A middle school teacher shares what works and what's missing in COVID-era distance learning, plus how tools like live chat keep students connected at home.
The higher the education, the more difficult the application process
College applications got complicated fast. See how live chat helps schools cut drop-off rates when students juggle five or more portals at once.
Essential Social Media Integration for Reaching Millennials
Today, social media plays a vital role in connecting with millennials. Their strong presence on these platforms makes them essential for businesses. To reach this audience, it's crucial to understand social media's role in millennial culture and recognize key trends and strategie
Boosting College Enrollment: The Power of Live Chat and SMS
Colleges using live chat answer admissions questions in real time instead of leaving applicants waiting on email replies or phone tag for days.
How HelpSquad Live Chat Answering Service Makes Foreign Language Students Feel at Home
HelpSquad offers managed live chat with real-time auto translation for college websites, plus chat transcripts students can review later in their preferred language.
Five Reasons Students Respond to Proactive Outreach
In the modern-day educational system, proactive outreach causes students to be successful. Educators can meet students' needs and provide them with academic and personal support by getting in touch with them even before the issues crop up. The article below discusses five reasons
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