Personal Development
Skills, habits, and mindset work that help agents and managers grow in their craft.
13 posts
12 Best Productivity Hacks to Get More Done During Your Workday
Twelve real productivity hacks from founders and managers, covering phone-free mornings, Zapier automation, time blocking, and team management routines that work.
10 Best Ways to Enhance Critical Thinking Skills
What is Critical Thinking? Critical thinking is the ability to evaluate information carefully before making decisions or forming opinions. Many people search for the best ways to enhance critical thinking skills because stronger analytical thinking improves problem-solving, commu
Proactive Customer Service: Anticipating Needs in Advance
Proactive customer service means spotting issues before customers call. This post breaks down what it looks like, why it works, and how to measure results.
Addressing Burnout and Work-Life Balance for Virtual Assistants
Discover tips to prevent burnout and maintain work-life balance as a virtual assistant. Learn how to set boundaries, manage tasks, and prioritize self-care.
How to Convert Leads to Sales: Proven Lead Conversion Strategies
Lead generation gets prospects in the door, but conversion is where revenue happens. This guide covers nurturing, timing, and closing tactics that work.
Best Practices For Live Chat Agents
Live chat agent job became more and more important in the last decade. What would make a good live chat agents vs not so. Let's explore what the best practices live chat agents should follow.
10 Tips To A Become Customer Service Expert In 7 Days
Ten tips to become a customer service expert in a week, covering product knowledge, listening skills, word choice, and team management for support agents.
Don’t Believe These 5 Myths On Employee Engagement
Five employee engagement myths worth dropping, from judging disengaged staff as bad workers to assuming loyalty equals engagement. Real team management takes more.
How to Deal With Conflict of Interest at Work: A Guide for Business Owners
Conflicts of interest happen in companies of any size. This team management guide walks owners through policies, examples, and how to handle violations fairly.
The Mechanics of GRATITUDE
Colin Kirts of KORU Real Wellness on building a low threshold for gratitude, why it takes practice, and how it ties into team management and daily life.
Why You Must Drive the Customer Experience with the Employee Experience
Happy employees create happy customers. Notes from a Customer Service Secrets Podcast episode on team management, c-suite buy-in, and mental safety at work.
3 Big Mistakes Businesses Make When it Comes to Employee Advocacy
Three employee advocacy mistakes that hurt reach: skipping a written plan, ignoring incentives for staff, and missing how ai automation supports posting workflows.
Power words for Customer Service
Power words for live chat and customer service: active voice over passive, real empathy phrases, and why "I will" beats "I can" with customers.
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