01
Review-request campaigns.
Automated post-visit request flows. Timing tuned to your patient population and specialty - typically 1-3 days after visit for max response.
Google reviews & online reputation
Online reputation handled, not hoped for.
A managed reputation team runs review-request campaigns after every visit. We respond to every review and manage your Google Business Profile, Healthgrades, Yelp, and specialty directories. Real humans write on-brand responses, with documented escalation for negative reviews.
Recognized by Clutch
Top 2026 Awards for Virtual Assistants, Medical Billing, and US BPO
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
Why HelpSquad for online reputation
Patients search before they book. Your reviews matter more than your website.
Four reasons practices outsource review management to a dedicated team.
01
Review requests after every visit.
Automated request flow, documented timing per practice, multichannel (SMS / email). Patients asked at the moment they are most likely to leave a great review.
02
Every review responded to.
Positive, neutral, and negative - all get a response within 24 hours. On-brand, HIPAA-compliant, genuine. Not templated.
03
Negative reviews handled carefully.
Negative reviews get escalated to you. We draft a response, you approve, we post. No PHI leaks, no defensive posturing, no worse-than-silence responses.
04
Multi-platform coverage.
Google Business Profile is the big one but Healthgrades, Yelp, Zocdoc, WebMD, Vitals, RateMDs, Facebook - all monitored, all responded.
How we show up
Six lanes of online reputation.
Start with one area of support and add more as you see the results.
02
Review response management.
Every review responded within 24 hours. On-brand voice, genuine acknowledgment, HIPAA-compliant wording. No generic templates.
03
Google Business Profile management.
Profile kept current: hours, services, photos, Q&A responded, Google Posts published on cadence. Profile optimized for local search.
04
Multi-platform monitoring.
Healthgrades, Yelp, Zocdoc, WebMD, Vitals, RateMDs, Facebook - monitored daily. New reviews surfaced and responded.
05
Negative review escalation.
Negative reviews flagged for your team within 2 hours. Draft response prepared. You approve, we post.
06
Review reporting.
Monthly reporting on star ratings, review volume, sentiment trends, competitive benchmarks against local practices.
Healthcare
HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay.
Sean Woods
Director, Restore
Tools we work with
Works with your reputation stack.
We meet you in the tools you already use. Training built into onboarding.
Google Business ProfileHealthgradesYelp for BusinessZocdocWebMD CareVitalsRateMDsFacebook PagesSolutionreachWeaveDoctibleBirdeyePodium+ custom toolsGoogle Business ProfileHealthgradesYelp for BusinessZocdocWebMD CareVitalsRateMDsFacebook PagesSolutionreachWeaveDoctibleBirdeyePodium+ custom tools
Healthcare operations in production
A six-figure A/R recovery in 60 days.
A New Jersey dental practice running three dedicated VAs across appointment calls, billing follow-up, and EHR data entry - aged A/R cleared in 60 days, around-the-clock patient coverage without adding in-house staff.
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.
$8-$13/hour for staffing.
Managed teams custom-priced.
Managed teams custom-priced.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office (Digital)
$ 8-10
per hour | digital-only · email + chat
- Billing, claims, AR, data entry
- Admin, research, scribe
- Experienced on your EHR
- HIPAA BAA + virtual desktop
- Dedicated account manager
Most popular
Patient-Facing (Voice)
$ 10-13
per hour · phone + video
- Front desk, scheduling, intake
- Experienced on your EHR
- Screened for clear US-patient communication
- HIPAA BAA + virtual desktop
- Dedicated account manager
Managed Team
Custom
3+ VAs · team lead + QA + trainer
- Fully managed (3+ VAs)
- Specialty: clinical or RN-equivalent
- Workforce management, QA, training & coaching
- Monthly analytics reporting
- Dedicated account manager
Ready to get started?
Your stars are your funnel. We keep them high.
Reputation management is the highest-leverage local marketing investment a practice can make. Talk with us and we'll scope a reputation team for your practice and platform mix.
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
Slinger Bag
We could not be happier with the way HelpSquad have seamlessly integrated themselves into our daily operations.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
How do you handle HIPAA in review responses?
We never acknowledge a patient relationship in a public response. We thank the reviewer for feedback in general terms. If the review requires factual correction, we move the conversation offline via DM or invitation to call.
What about negative reviews?
Negative reviews get escalated to you within 2 hours. We draft a response, you approve, we post. We never engage defensively or leak PHI to counter a claim.
Which review platforms do you cover?
Google Business Profile (primary), Healthgrades, Yelp, Zocdoc, WebMD Care, Vitals, RateMDs, Facebook. We add platforms specific to your specialty (e.g. NextDoor for local primary care).
Will star ratings actually go up?
Consistent review requests after every visit typically lift star ratings within 90 days. Most practices see 0.3-0.7 star-average gain over a year with sustained campaigns.
How much does reputation management cost?
$8-10/hour for reputation / marketing work. See full pricing →
What about Google Business Profile content (posts, photos)?
Yes. Weekly Google Posts, photo uploads, hours updates, Q&A responses, service-menu updates - all maintained as part of the engagement.
How quickly can reputation management go live?
About two weeks for most engagements. Review-request automation configured, response voice documented, platform access provisioned during onboarding. Simple staffing roles can stand up in days; managed teams or specialty clinical roles can take up to a month. Your timeline shapes ours.
Healthcare
Why Google Review Responses Matter for Healthcare Practices
Replying to Google reviews shapes how patients see your healthcare practice. This post covers trust, SEO gains, and handling tough feedback with care.
Tech Support
SEO for Medical Practices and Websites: A Practical Guide for Healthcare Professionals
A practical guide to healthcare SEO covering local search, keyword research by patient intent, on-page tags, and content that turns searches into booked visits.
Healthcare
Essential Things to do Before Hiring a Medical Virtual Assistant
Define tasks, set a budget that covers EHR access and secure messaging, then screen healthcare VAs for HIPAA-safe workflows, billing skills, and reliability.
Ready to scale online reputation?
Let's build the squad your practice needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.
877-775-3667 · info@helpsquad.com · Doylestown, PA