Ruby Live Chat vs HelpSquad: Choosing Live Chat Agents

Who are we? Customers! What do we want? Answers! When do we want them? Now!

While there may not be an actual customer rally, that’s the gist of it. Customers today are not a patient folk, especially when it comes to online interactions. Studies show that a website only has about eight seconds to impress visitors before they leave. In this article, we’ll compare two popular live chat solutions, Ruby Live Chat vs HelpSquad, to help you decide which one best suits your business needs. From features and pricing to customer reviews, we’ll break down the key differences to guide you toward the best solution.

79% of consumers prefer live chats because they offer instant responses. (99 firms)

That’s why live chat customer support is essential for businesses everywhere to connect with clients instantly. Whether it’s a current customer with a quick question or a potential one seeking a quote, live chat is the quick and efficient way to provide answers.

But when it comes to choosing a live chat provider, the decision isn’t always easy. With so many options available, how can businesses make the right choice?

In other words, small businesses are busy. That is where live chat agents can come to the rescue. As representatives of the brand, they can answer common questions, collect information, facilitate sales, and otherwise provide support. 

But all live chat customer service companies are not created equal. The features they offer and services vary. 

How can a business owner choose the right company for a specific business? Which provider will do the best job and provide the best live chat services? 

Here is a comparison of two live chat agents customer service companies that could ease that decision-making process..

HelpSquad vs. Ruby Live Chat – Live Chat Agents Feature Comparison 

The variety of features each company offers could seem overwhelming to a business owner who hasn’t used live chat agents before. Knowing what each function does and how it can help specific business operations could help narrow down the choices. 

Each business has its unique needs. Some receive a large volume of Facebook messages and have customers who prefer to text. Others might need more phone coverage and do not need live chat agents as much. Others might benefit from the whispering option, call connect, or would like to receive a report detailing their website visitors behavior. Whatever the needs, it’s always best to review all the options. 

In any case, a free trial is a good place to start.  It can show just how useful live chat agents could be to a business. 

HelpSquad vs. Ruby Live Chat – Price Comparison

When it comes to business services, price is never an unimportant factor. Getting the best deal and the best service is always on any business owner’s mind. 

Here is a brief comparison in prices for services at HelpSquad as a Ruby live chat specialists alternative.

HelpSquad offers a variety of packages. Majority of the packages offer most of the features available and vary in price based on the number of chats allowed per month and the number of FAQs included in the database. 

The Starter package includes 50 chats, 35 FAQs, and additional features included. It prices at only $95/month; businesses can try out the package with a 14-day free trial. 

The All-Star package includes more features, up to 500 monthly chats, and an extensive 150-FAQs knowledge base. The cost of the All-Star package is $700/month. 

For more information on these and additional packages, visit HelpSquad’s live chat service page. 

Ruby Live Chat offers its basic package $249/month; the package includes 20 monthly chats. Ruby’s medium includes 30 chats and costs $349/month. For businesses with higher need for live chat agents, the company offers a 50-chat package at $549/month.

Ruby virtual receptionist is also a service offered that is priced on a per-minute basis. 

HelpSquad vs. Ruby Live Chat – Customer Reviews Comparison 

Besides features and prices, another important factor business owners should consider when selecting live chat agents is customer reviews.

Customer reviews provide a snapshot of real-life experience other customers had with a particular company. Here are some reviews for both HelpSquad and Ruby live chat.

HelpSquad has recently been named #1 Tech Startup in its region by the Tech Tribune magazine. 

Bottom Line: HelpSquad vs. Ruby Live Chat Agents

The decision of which company is a better fit for a business depends on a business owner’s needs.

Ruby live chat offers telephone virtual receptionist service that could help a business with heavy phone call volume and, perhaps older, less tech savvy, clientele.

HelpSquad shines when it comes to live chat with a wide variety of features. HelpSquad’s packages also start at a much lower monthly cost and present a lot more options. Bonus: a business can try HelpSquad services during a free 14-day trial, a perfect trust builder.