Customer Service 101 for Orthodontists

By: Jacklin Altman

Picture this: you’re in the market for braces, trying to find the best orthodontist to suit your needs. You have a few options here. First, you could spend hours scouring the web for answers. Second, you could start calling offices, dealing with receptionist after receptionist. Third, you could just chat with an orthodontist online, instantly. … Continued

By: Jacklin Altman

One of the most difficult aspects of running and orthodontics practice is establishing initial patient contact. Where do you find new patients? How do you get in touch with them? How do you convert them and actually get them into your office? Live chat is your secret weapon to lowering the barrier to initial patient … Continued

By: Jacklin Altman

Customer service can make or break an orthodontics practice. The experience that your patients have in your office ultimately determines whether or not they’ll want to come back. First things first, you want your patients to feel welcome in your practice. Make sure you work hand in hand with your staff to create a friendly, … Continued