I remember growing up; my mom always would say, “Shelby, what is the Golden Rule?” I’d giggle and blush (or if called on bad behavior, I’d cross my arms and mumble) “The Golden Rule is to treat others how you want to be treated.” I’m sure you were taught something similar. It’s synonymous with “treat … Continued
Tag: customer support
It’s 2 am when I wake up and I hear nothing. Normally, at 2 am, hearing nothing would be ideal. It’s not a scene out of a horror movie when hearing nothing means there’s a bad man hiding in your house. But it’s the hottest night of the year so far and I don’t hear … Continued
New things can be scary. In 1876 when telephones were becoming more and more popular, people were suspicious. It was during a time when few people had firsthand experience with electrical machines. There were many fears surrounding the telephone. Was it dangerous? Could other people listen in on conversations? Telephone companies had to work hard … Continued
Live chat has transformed how patients interact in healthcare settings, offering a direct and quick way to communicate. This tool helps manage tough patient interactions by allowing healthcare professionals to quickly and empathetically address concerns. Live chat creates a supportive atmosphere, improving health outcomes and patient satisfaction. By using live chat, healthcare providers can better … Continued
In today’s busy business world, a helpful FAQ page is a must. It gives customers quick answers to common questions, making their experience easier and building trust. This article explains why FAQs matter and shares tips on making a great FAQ page. Understanding the Role of FAQs in Business Communication FAQs are key to a … Continued
In customer service, “the customer is always right” is a common belief. This idea puts customer needs above all else. It means going to great lengths to please them. However, this well-meaning approach can mislead. Understanding the Myth: “The Customer is Always Right” Origins of the Customer Service Mantra The idea that the customer is … Continued
In today’s busy business world, great customer service is a must. Many companies hire virtual chat assistants to help their customers quickly and effectively. These skilled professionals handle customer inquiries, offer support, and improve customer experience. This guide covers the benefits of outsourcing chat services, defining your needs, selecting the right assistant, assessing costs, implementing … Continued