If you have an eCommerce store, it’s a given that you need a live chat that’s staffed with live chat agents. Your live chat agents are responsible for your live chat success. Studies show that an experienced live chat agent can handle 4-6 chats in a single time. The agents behind your live chat support … Continued
Tag: live chat agents
Who are we? Customers! What do we want? Answers! When do we want them? Now! Well, while there might not be an actual customer rally, that’s the gist. Customers in 2020 are not a patient folk.That’s especially true when it comes to connections online. In fact, studies show that a website only has eight seconds … Continued
“Thank you for calling our customer support hotline. Your call is very important to us. All of our customer representatives are busy serving other customers right now, but we will be with you shortly! Please stay on the line.” via GIPHY Sound familiar? Thankfully customer service is changing, and we couldn’t be happier. People are … Continued
You already know that HelpSquad is your go-to 24×7 staffed chat solution. With friendly, US-based agents backed by award-winning software, how could it not be? Did you know that you could get even more out of HelpSquad by re-selling it? The process is simple – all you have to do is purchase HelpSquad Chat Service, … Continued
If you have an online web-store or online presence of any kind, you need to be offering live chat 24/7. You first thought is probably something along the lines of “I have customer service agents manning live chat during normal business hours!” In the online space, normal business hours don’t exist. Whatever your normal … Continued
When it comes to hiring customer service staff in any capacity, you want to make sure that you’re hiring the best of the best, as they’re often the people whom your customers interact with the most frequently. You want people who are warm, empathetic, good listeners, and you want them to truly know your product … Continued
Are you in the market for new live chat agents? Hiring a new agent is not something to be taken lightly. This person is your front-line when it comes to interacting with your customers, and your customer’s experience with an agent could make or break their relationship with your business. So how do you know … Continued