If you run an online store or have any online presence, you must offer 24/7 live chat. You might think, “I have agents during business hours!” But online, normal hours don’t exist. Your business hours differ from those of people across the globe. Plus, many visit your site after their workday ends. Without 24/7 support, … Continued
Tag: live chat agents
If you have an eCommerce store, it’s a given that you need a live chat that’s staffed with live chat agents. Your live chat agents are responsible for your live chat success. Studies show that an experienced live chat agent can handle 4-6 chats in a single time. The agents behind your live chat support … Continued
Who are we? Customers! What do we want? Answers! When do we want them? Now! While there may not be an actual customer rally, that’s the gist of it. Customers today are not a patient folk, especially when it comes to online interactions. Studies show that a website only has about eight seconds to impress … Continued
“Thank you for calling our customer support hotline. Your call is very important to us. All of our customer representatives are busy serving other customers right now, but we will be with you shortly! Please stay on the line.” via GIPHY Sound familiar? Thankfully customer service is changing, and we couldn’t be happier. People are … Continued
You already know that HelpSquad is your go-to 24×7 staffed chat solution. With friendly, US-based agents backed by award-winning software, how could it not be? Did you know that you could get even more out of HelpSquad by re-selling it? The process is simple – all you have to do is purchase HelpSquad Chat Service, … Continued