Blog - page 43

Notes from the team.

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What Makes Bad Customer Service: 7 Causes and How to Fix Them

Many businesses struggle with bad customer service, leading to lost customers and negative reviews. Understanding what makes bad customer service is the first step toward improvement. In this guide, we’ll explore 7 common causes of poor customer service, including untrained staff

Sep 14, 2015 Mary Dellosa

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Customer Service

What We Learned from Zappos About Remarkable Customer Support

Handwritten notes, no-script call centers, and a return policy built on trust. The specific Zappos habits ecommerce teams can borrow for better customer support.

Sep 14, 2015 Mary Dellosa

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