Notes from the team.
How to Take Your Business from Brick-and-Mortar to Online
COVID forced small shops to lock their doors overnight. Here's how to move your business from brick-and-mortar to ecommerce, starting with social media.
Hospitality Sales After The Pandemic: A Story of Smart Marketing
Lily manages the Hotel of the Future, now closed by COVID. Her boss Jack wants a plan to bring hospitality sales back when guests are scared to travel.
Small Business Tools You Need For Remote Work Success
Slack, Zoom, and live chat tools that keep small business teams connected and productive while remote work is the new normal during COVID-19 shutdowns.
5 Ways to Deal with an Overload of Insurance Claims
Claims volume spiking past what your team can handle? Five practical ways insurance agencies are coping, from rehiring retirees to shifting workloads.
Distance Learning: What Can We Learn from COVID-19
A middle school teacher shares what works and what's missing in COVID-era distance learning, plus how tools like live chat keep students connected at home.
Coronavirus Relief for Small Businesses: Creativity and Resourcefulness
SBA Economic Injury Disaster Loans up to $2 million at 3.75%, plus Payroll Protection forgiveness rules every small business owner should know during COVID-19.
Working From Home: Adjusting to Telecommuting
Tips on setting up a home office, sticking to a morning routine, and keeping live chat agents productive after the COVID-19 shift away from the 9 to 5.
Adding Live Chat Customer Support Agents To Your Website
Why hold music is losing customers and how adding live chat to your site keeps millennials buying instead of bouncing to your competitor's social pages.
Rethinking Traditional Customer Service
Why scripted apologies and "the customer is always right" backfire, plus what authentic responses and smarter team management actually look like on calls.
5 Effective Ways to Get More Subscribers with Content Upgrade
Five content upgrade types that actually convert readers into email subscribers, with examples from Close and Salesforce and stats on marketing lift.
Power words for Customer Service
Power words for live chat and customer service: active voice over passive, real empathy phrases, and why "I will" beats "I can" with customers.
Tame the Madness: Small Business Organization Tips
Holiday rush turning your shop into chaos? Practical small business organization tips covering finances, clean workspaces, and team management through December.
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