01
Eligibility confirmation.
Active / inactive, effective date, termination date, plan type. Confirmed through your verification tool and documented in the EHR.
Insurance verification
Insurance verification so nothing gets bumped at the desk.
HIPAA compliant team to confirm coverage and copays well before the patient arrives. Checking 24 to 48 hours ahead of every appointment to reduce billing errors and speed up your collections.
Recognized by Clutch
Top 2026 Awards for Virtual Assistants, Medical Billing, and US BPO
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
Why HelpSquad for insurance verification
Insurance surprises at the desk. Gone.
Four reasons practices and DSOs move insurance verification to a managed back-office team.
01
24-48 hours ahead. Every visit.
Every scheduled appointment verified before the day of the visit. Issues surface early, not when the patient is at the window.
02
Clean benefits breakdown.
We verify deductibles, copays, network status, and prior authorization requirements. This information is shared in a format your front desk and billing team can read quickly.
03
Cleaner first-pass claims.
Upfront verification means claims go out with correct payer info, which means fewer denials, faster reimbursement, and lower A/R aging.
04
Specialty & payer-aware.
Medical, dental, behavioral health, and home care all have unique verification workflows. Our team is specially trained for each specialty.
How we show up
Six lanes of insurance verification.
Start with one area of support and add more as you see the results.
02
Benefits breakdown.
Deductibles met, remaining, copays, coinsurance, out-of-pocket max, maximum benefits - all captured in a format your front desk can communicate clearly to the patient.
03
Network & in-network status.
In-network / out-of-network flagged. Out-of-network visits triaged to your financial counseling workflow.
04
Prior-auth requirements flagged.
Procedures requiring prior auth identified at verification. Handoff to your prior-auth team (or ours) before the visit gets scheduled.
05
Secondary insurance coordination.
Primary / secondary benefits captured. Coordination of benefits rules applied per payer.
06
Payer-specific workflows.
Medicare, Medicaid, commercial, ACA plans, and managed care all have different verification quirks - team is drilled per payer.
Healthcare
Hi Ena, I just wanted to take a second to highlight that you have been doing a fantastic job with the handling of patient billing calls! I've noticed a stark improvement in our collection efforts and the feedback from patients has been positive overall. Keep up the great work!
Billing Manager
Multi-location practice
Tools we work with
Trained on your verification stack.
We meet you in the tools you already use. Training built into onboarding.
AvailityWaystarChange HealthcareOffice AllyNavineteClinicalWorksEpicAthenaCernerDentrixEaglesoftWellSkySalesforce Health Cloud+ custom toolsAvailityWaystarChange HealthcareOffice AllyNavineteClinicalWorksEpicAthenaCernerDentrixEaglesoftWellSkySalesforce Health Cloud+ custom tools
Healthcare operations in production
A six-figure A/R recovery in 60 days.
A New Jersey dental practice running three dedicated VAs across appointment calls, billing follow-up, and EHR data entry - aged A/R cleared in 60 days, around-the-clock patient coverage without adding in-house staff.
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.
$8-$13/hour for staffing.
Managed teams custom-priced.
Managed teams custom-priced.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office (Digital)
$ 8-10
per hour | digital-only · email + chat
- Billing, claims, AR, data entry
- Admin, research, scribe
- Experienced on your EHR
- HIPAA BAA + virtual desktop
- Dedicated account manager
Most popular
Patient-Facing (Voice)
$ 10-13
per hour · phone + video
- Front desk, scheduling, intake
- Experienced on your EHR
- Screened for clear US-patient communication
- HIPAA BAA + virtual desktop
- Dedicated account manager
Managed Team
Custom
3+ VAs · team lead + QA + trainer
- Fully managed (3+ VAs)
- Specialty: clinical or RN-equivalent
- Workforce management, QA, training & coaching
- Monthly analytics reporting
- Dedicated account manager
Ready to get started?
Stop billing surprises. Before they hit the desk.
Insurance verification is usually the first back-office function practices outsource - highest ROI, fastest to show up on the P&L. Talk with us and we'll scope the verification capacity for your appointment volume.
Frequently asked
Answers before you ask.
How does this work across multiple payers?
Team is trained per payer. Commercial, Medicare, Medicaid, Medicare Advantage, ACA, TRICARE, VA - each has documented workflows the team follows.
Which verification tools do you use?
Your verification tool - Availity, Waystar, Change Healthcare, Office Ally, Navinet, or carrier portals. We also work native-EHR verification where your EHR supports it.
Do you verify dental insurance?
Yes. CDT benefits, ortho lifetime max, periodontal frequency limits, and secondary-dental workflows handled.
Can you handle behavioral health carve-outs?
Yes. Behavioral health carve-outs, EAP programs, sliding-scale documentation, and session-limit tracking all in scope.
How much does insurance verification cost?
$8-10/hour for back-office verification work. See full pricing →
How quickly will we see results?
Within 30-60 days: fewer day-of-visit billing surprises, cleaner first-pass claims, lower A/R aging on verification-caught issues.
Can you catch missing prior auths?
Yes - prior-auth requirements are flagged during verification so they're on someone's desk before the visit is confirmed. See our prior authorization service →
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Ready to scale insurance verification?
Let's build the squad your practice needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.
877-775-3667 · info@helpsquad.com · Doylestown, PA