01
Admissions inquiries & campus visit scheduling.
Inbound calls, chat, and email for prospective students. Application status, program info, visit booking, and lead capture in your CRM or SIS.
Higher education & schools
Student support that scales with enrollment.
Managed virtual assistants, knowledge base teams, and call center coverage for universities, community colleges, online learning platforms, and K-12 districts. Admissions inquiries, student services, financial aid questions, and IT helpdesk support - handled by trained teams who work inside your SIS and CRM.
Recognized by Clutch
Top 2026 Clutch Awards for education
Why HelpSquad for education
Students expect answers now. We're always on.
Four pressure points we hear on every higher-education discovery call.
01
Admissions support that converts.
Prospective students and parents ask questions at all hours. Trained agents answer via live chat, phone, and email - capturing leads, booking campus visits, and moving inquiries through the funnel.
02
Student services without the staffing headaches.
Financial aid questions, registration help, ID and records requests, and course guidance handled by agents trained on your catalog and policies - not your already-stretched advising staff.
03
Knowledge base that keeps itself current.
Policy changes, course catalog updates, new-student FAQs, and IT documentation maintained as your institution evolves. Agents - and students - always get the right answer.
04
Enrollment and peak-season surge coverage.
Fall and spring enrollment, orientation week, financial aid deadlines, and grade-appeal season. Scale the team up for the surge, scale back down when it passes - no FTEs hired or let go.
How we show up
Support lanes for education.
Start with the lane that's blocking your team most today. Expand as the engagement earns its keep.
02
Student services & financial aid support.
FAFSA guidance, aid status inquiries, award letter questions, payment plan setup, and records requests - per your office policies.
03
Registration, scheduling & academic advising overflow.
Course availability, registration walk-throughs, prerequisite questions, drop/add support, and advising appointment scheduling.
04
IT helpdesk & systems support.
Password resets, LMS access (Canvas, Blackboard), student portal troubleshooting, and tier-one IT triage before escalating to your IT team.
05
Knowledge base management.
Student-facing FAQs, staff SOPs, financial aid guides, and IT documentation built, maintained, and versioned as your institution changes.
06
Alumni relations & donor outreach support.
Annual fund calls, reunion event coordination, donor thank-you outreach, and alumni directory update campaigns.
Higher Education 3-Year Client 3-year partnership
The distinction here is their personalized level of service and broad technical depth for the cost.
Product Management Executive
National University
San Diego, CA
Services at a glance
Everything we run for education.
Six service categories. Mix and match. Scale into the rest as you grow.
01
Virtual Assistants →
Admissions support, student services, administrative tasks, and research work - trained on your SIS, CRM, and institutional policies.
02
Knowledge Base Management →
Build and maintain student-facing help centers, staff SOPs, and IT documentation. Policies change; your knowledge base changes with them.
03
Call Center Outsourcing →
24/7 inbound coverage for admissions inquiries, student services, and enrollment campaigns. Scales for peak enrollment and financial aid seasons.
04
Live Chat Outsourcing →
24/7 managed live chat on your admissions and student portal pages. Prospective students get answers in seconds, not business days.
05
Customer Service Outsourcing →
Multi-channel (chat, email, voice) team for student support desks, alumni offices, and continuing education programs.
06
Part-Time Virtual Receptionists →
After-hours and overflow coverage for department phone lines, advising offices, and admissions teams during peak periods.
Tool stack
We work inside your campus and student-success stack.
Your agents work inside your existing tools. Custom tool training built into onboarding.
Salesforce Education CloudEllucian BannerSlate CRMCanvasBlackboardMoodleZendeskIntercomFreshdeskConfluenceNotionMicrosoft 365Google Workspace+ custom toolsSalesforce Education CloudEllucian BannerSlate CRMCanvasBlackboardMoodleZendeskIntercomFreshdeskConfluenceNotionMicrosoft 365Google Workspace+ custom tools
education in production
Real engagements from your industry.
Real engagements with real numbers. Click any card for the full story, including the work, the team, and the metrics.
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees, no bait-and-switch. Engagements typically start at 20 hours per week, and every rate includes our HIPAA-compliant technology and the backing of a US-based company.
$8-$13/hour for staffing.
Managed teams custom-priced.
Managed teams custom-priced.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office (Digital)
$ 8-10
per hour | digital-only · email + chat
- Billing, claims, AR, data entry
- Admin, research, scribe
- Experienced on your EHR
- HIPAA BAA + virtual desktop
- Dedicated account manager
Most popular
Patient-Facing (Voice)
$ 10-13
per hour · phone + video
- Front desk, scheduling, intake
- Experienced on your EHR
- Screened for clear US-patient communication
- HIPAA BAA + virtual desktop
- Dedicated account manager
Managed Team
Custom
3+ VAs · team lead + QA + trainer
- Fully managed (3+ VAs)
- Specialty: clinical or RN-equivalent
- Workforce management, QA, training & coaching
- Monthly analytics reporting
- Dedicated account manager
Ready to scale student support?
Better student experience. Without the FTE overhead.
National University ran a three-year staff-augmentation engagement with HelpSquad - virtual assistants supporting knowledge base management and student services at university scale. Talk with us and we'll scope the right coverage model for your institution. See the National University case study →
Frequently asked
Answers before you ask.
What kinds of educational institutions do you work with?
Universities, community colleges, online learning platforms, K-12 districts, and continuing education programs. From single-campus schools to multi-campus systems. See the National University case study →
Can you handle FERPA-sensitive student data?
Yes. Agents are trained on FERPA requirements - what can and cannot be shared, when to verify identity, and when to escalate to your registrar. Data handling protocols are documented and enforced during onboarding.
Which student information systems (SIS) do you work in?
Ellucian Banner, Salesforce Education Cloud, Slate CRM, and most major SIS platforms. CRM training (Salesforce, HubSpot) for admissions teams. Custom SIS training during onboarding for anything institution-specific.
Can you manage our knowledge base and student FAQ portal?
Yes. This is one of our strongest use cases for education. We build, maintain, and version student-facing FAQs, staff SOPs, financial aid guides, and IT documentation. Learn more about knowledge base management →
Can you handle enrollment surges and financial aid season?
Yes. We scale the team up for fall/spring enrollment, FAFSA deadlines, orientation, and registration week - then scale back down. No hiring, no layoffs. Plan the surge with us a few weeks ahead.
How much does education support cost?
$8-10/hour for back-office work (knowledge base, admin, research) and $10-13/hour for student-facing chat and voice. Volume-based team pricing for larger institutions. See full pricing →
How quickly can you go live?
Typically two weeks for a department or program with documented policies and SOPs. Larger multi-department deployments are scoped on the discovery call.
Customer Service
Customer Service in Higher Education: 7 Trends & Tactics
Seven higher ed customer service trends from business leaders, including AI automation chatbots, self-help knowledge bases, interactive campus tours, and treating students as clients.
Virtual Receptionists
Education Answering Service: Key Benefits for Educational Institutions
How virtual receptionists and an answering service handle calls, emails, admissions leads, scheduling, and CRM updates for colleges and universities.
Higher Education
Education Call Center Services for Online Learning Platforms and Universities
Student inquiries spike during enrollment. A dedicated education call center handles admissions calls, tech support, and FAQs so faculty can focus on teaching.
Ready to scale education operations?
Let's build the squad your education operation needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.
877-775-3667 · info@helpsquad.com · Doylestown, PA