Outsourcing technical support helps companies improve customer service and cut costs. To gain these benefits, businesses must follow best practices. This article covers key considerations and steps for effective outsourcing. Understanding the Basics of Outsourcing Technical Support Before exploring outsourcing technical support, it’s important to understand it. Outsourcing means hiring an external provider to handle … Continued
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The customer experience (CX) refers to the impression consumers have of your brand as a whole throughout the entire buyer’s journey. A positive customer experience is vital to the success of your business. And, every business should strive to exceed its customers’ expectations in order to retain them as long-term loyalists. However, in today’s highly … Continued
Who would have thought that physical contact between humans would become a major obstacle to running a business. Yet, this is the reality in 2020. The dangers of COVID-19 changed the way people live, work, and do business. Perhaps not just for the time being, but for the long run. The home office switch was … Continued