Handing over the customer service reins to strangers can be scary. That’s why HelpSquad gives you the option to hold on and lead the chatting charge. With Intelligent Chat Overflow, you can continue to trust your internal team to handle the bulk of your live chat inquiries. Our team will stand waiting in the wings ready to serve in the event that your team gets overwhelmed. Think of our service as a safety mechanism. If your team is unavailable or you receive a large number of chats, the overflow feature will trigger if customers are waiting for longer than a predefined amount of time. Then, HelpSquad’s agents will jump in, so your chat is always available and no customers are left behind…EVER!
Let's face it, there is no one who knows your product or service better than you. That is why we created overflow. This feature lets your team respond to inquiries they can handle and allow our agents to jump in as back up.
You Lead The Charge, We’ll Be The Chat Calvary
Up To 50x Cheaper Than Hiring Additional Staff
Losing out on leads is costly, so is hiring and training additional customer service personnel. Save yourself time and money by letting our agents take on the overflow. With our 24/7 service, you’ll never miss another lead. You also won’t have to worry about chats being missed, mishandled or dropped. HelpSquad’s agents are highly trained professionals that will be there to serve your customers when your team can’t. Why put yourself through the struggle and financial burden of recruiting, hiring, and training more agents to handle chats, when our agents can get the job done for half the cost. Start your free trial today!
"We started providing live chat to our customers and quickly realized that we simply do not have time to implement chat properly in addition to phone and support ticket support we were already offering. HelpSquad presented the solution by taking on that responsibility and boy, did they! Our live chat is now handled 24/7/365 by extremely pleasant HelpSquaders. We are happy, our customers are happy, do not wait to try this service."
– Satisfied HelpSquad Client
You’ve got questions? We’ve got answers.
Our friendly chat support agents are here to answer your questions. HelpSquad BPO has omnichannel support solutions for businesses of any size, helping businesses outsource chat, email, SMS/Texting, phone, social media customer support as well as knowledge base management, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!
RECENT HELPSQUAD NEWS
Recent Events
How to Improve Critical Thinking: 10 Effective Strategies
What is Critical Thinking? Critical thinking means carefully evaluating information before forming opinions or decisions. It involves questioning assumptions, considering different perspectives, and staying open to new ideas. Instead of accepting things at face value, it helps you dig deeper, reflect, and make thoughtful choices What is one way you are developing better critical thinking … Continued
40 Canned Responses Live Chat Agents Must Have
Helping every customer quickly and accurately can be tough for contact centers, especially when lots of people are asking the same questions. That’s why having 40 Essential Canned Responses for Live Chat Agents is super helpful. These pre-written messages make it easy for agents to reply fast and consistently, making the whole support experience smoother. … Continued
Hidden Factors: The Silent Killers of Customer Satisfaction
Customer satisfaction is vital for any business. Understanding and addressing the hidden service gaps that can lead to dissatisfaction is crucial. These gaps, often silent killers, can deteriorate customer trust and loyalty. This article will explore these gaps, their impact, and strategies to eliminate them. Understanding the Concept of Silent Killers in Customer Satisfaction Silent … Continued