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CONTACT CENTER ANALYTICS POWERED BY INTELLIGENT RETRIEVAL

From marketing and executive reports to customer interaction statistics, website visitor analytics, and agent performance data – we have it all!

General statistics, conversion data, CSAT scores, hourly and daily volumes, sentiments, SLAs and any other call center metrics are available with any of our live chat service packages.

What Contact Center Analytics Can Do For You

The best business decisions come from a place of knowledge and understanding. HelpSquad’s team of professionals will generate and nurture a comprehensive body of reports to help you make those important decisions. Real-time chat transcript forwarding, customer interaction data, and sophisticated enterprise-level contact center analytics – we have it all! Whatever the question, you’ll have the answer, in real time. 

Here are some of the questions HelpSquad reporting and analytics can help answer: 

  • What is my busiest day or hour? 
  • What is my most popular product or service? 
  • Which marketing campaign is most effective?
  • What are the most frequent questions? 
  • What is my product or service missing?
  • What do my customers want most? 
  • Who initiates interactions, and how often?

Access every interaction summary, including agent notes and customer metadata. We deliver the information in various formats, including emailed reports, via integrated Business Intelligence systems webhooks, and on-demand.

Here are some of the reports available

"We started providing live chat to our customers and quickly realized that we simply do not have time to implement chat properly in addition to phone and support ticket support we were already offering. HelpSquad presented the solution by taking on that responsibility and boy, did they! Our live chat is now handled 24/7/365 by extremely pleasant HelpSquaders. We are happy, our customers are happy, do not wait to try this service."

– Satisfied HelpSquad Client

You’ve got questions? We’ve got answers.

Our friendly chat support agents are here to answer your questions. HelpSquad BPO has omnichannel support solutions for businesses of any size, helping businesses outsource chat, email, SMS/Texting, phone, social media customer support as well as knowledge base management, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"
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