fbpx

LEAD CAPTURE AND APPOINTMENT SCHEDULING

Never miss a lead ever again! HelpSquad’s agents can talk to your customers while your team sleeps so your business is always open to capture leads and book appointments. 

Let's face it, managing your day-to-day business operations can be daunting. Imagine what it would be like to have lead capture and appointment booking taken off your plate. We’re here to do just that!

Capture Leads and Cut Costs

Not only are solid leads hard to come by, but acquiring them can also be expensive. It takes time, resources and manpower to convert browsers into buyers. HelpSquad’s team is committed to getting quality results at half the cost. Our agents will engage with your website visitors, answer their questions, and assist with booking meetings so your sales team can close the deal. 

No Lead Left Behind

Welcome to the 21st century and post-Covid era. People no longer have patience for chatbots, phone queues or contact us forms. A waiting lead becomes a lost lead. Never leave a customer wondering how long it takes to get a reply to a “contact us” form or why it is so hard to get an appointment! We can help with instant lead and chat forwarding via text, email, Slack or Microsoft Teams message or by a feed directly into your CRM.

"We started providing live chat to our customers and quickly realized that we simply do not have time to implement chat properly in addition to phone and support ticket support we were already offering. HelpSquad presented the solution by taking on that responsibility and boy, did they! Our live chat is now handled 24/7/365 by extremely pleasant HelpSquaders. We are happy, our customers are happy, do not wait to try this service."

– Satisfied HelpSquad Client

You’ve got questions? We’ve got answers.

Our friendly chat support agents are here to answer your questions. HelpSquad BPO has omnichannel support solutions for businesses of any size, helping businesses outsource chat, email, SMS/Texting, phone, social media customer support as well as knowledge base management, and we’re committed to helping you find the right plan to meet your needs. Fill out the form on the right, and one of our team members will be in touch shortly!

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"
RECENT HELPSQUAD NEWS

Recent Events

Best Practices for Outsourcing Tasks for Your Ecommerce Business

In today’s busy market, many ecommerce companies turn to outsourcing to stay ahead. By letting experts handle some tasks, they can focus on what they do best and save valuable time. To truly benefit, they need to follow best practices and make smart decisions. Understanding the Basics of Outsourcing Ecommerce Business Outsourcing in ecommerce involves … Continued

read more

Driving revenue with Shopify Inbox web chat

In today’s digital world, businesses look to enhance customer experience and increase sales. Shopify Inbox web chat helps with this by enabling real-time customer support. This article will explore setting up Shopify Inbox web chat, using it effectively, measuring its impact, and solving common problems. Understanding the Power of Shopify Inbox Web Chat For businesses, … Continued

read more

From Good to Great: Elevating Retail Customer Experience

In today’s retail world, making customers happy is key. Retailers need to put in extra effort to ensure customers return. This article covers why customer experience matters, what makes it great, and how to improve it. Understanding the Importance of Customer Experience in Retail Customer experience is key to retail success. Happy customers come back … Continued

read more