Michael Kansky

Customer service plays a critical role in the success and growth of any business. In today’s competitive market, companies are realizing the importance of maximizing their return on investment (ROI) in customer service. But what exactly is customer service ROI? Understanding the Importance of Customer Service ROI Customer service ROI is measured by the benefits … Continued

I used to think outsourcing was just a cost-cutting trick.You know — hire people in another country, pay less, and boom, instant savings. But that’s not what it really is anymore. Globalization changed everything. It’s not just about moving jobs overseas. It’s about working with people who live halfway around the world and still feel … Continued

Customer service outsourcing has undergone significant changes in recent years, driven by the advancements in artificial intelligence (AI) and the emergence of ChatGPT. These technological innovations are revolutionizing the way businesses interact with their customers and shape the future of customer service outsourcing.

The General Data Protection Regulation (GDPR) is an EU law on data protection and privacy. It applies to all individuals in the European Union and the European Economic Area. It also covers the sharing of personal data outside these areas. Essentially, the GDPR lets people manage their own data and streamlines rules for global business. … Continued

Picture this: a world where language barriers simply vanish. That’s the heart of ‘Multilingual Chat’ in live chat services. It’s like a universal translator, ensuring smooth conversations across different languages. In today’s global village, this feature is crucial. It opens doors for businesses to connect with a wider audience. Bringing everyone a bit closer, one … Continued

Proactive chat is one of the features of live chat services, which helps a business to start a conversation with visitors on their websites. Mainly, businesses use this to interact with customers, resolve queries, and offer support, resulting in a higher ratio of conversions. It initiates response to certain behaviors such as the time a visitor … Continued

One of the key elements of live chat services is real-time messaging. It means rapid communication of messages among users through an internet connection. This has changed the way businesses interact with their clients, giving them a means of fast and efficient communication. Real-time messaging has become a critical tool for companies of all sizes and in … Continued

Live Chat Software is a tool which helps the conversation between online businesses and their customers. This has over the years developed into a core aspect of customer service and sales strategies implemented by many firms. This also allows businesses to communicate with website visitors immediately guiding them while they are still on site. While email support … Continued

Two-way SMS messaging lets you both send and receive texts. Making conversations flow both ways. It’s changed the game for how businesses talk to their customers, offering a direct, personal touch that’s super efficient. It’s a standout feature in top-notch live chat services. Letting businesses connect with their customers in real time, no matter where … Continued