● Clutch 2026 Top Virtual Assistant Company · Top Medical Billing Company · Managed Virtual Medical Assistants
Case studies

Real engagements. Real numbers.

Clutch-verified 5/5 reviews across quality, schedule, cost, and willingness to refer, plus three confidential healthcare engagements with stats verified internally. From six-figure A/R recoveries to 50% cost savings to 100+ claims per rep per day, these are the outcomes that keep our retention rate under 2% churn.

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HIPAA + PCI compliant·Top 15 Clutch Global BPO·US-managed from Doylestown, PA
Top Clutch BPO Company - United States 2026 Top Clutch Virtual Assistant Company 2026 Top Clutch Medical Billing Company 2026 Top Clutch Call Centers - United States 2026 Top Clutch Email Support Services Company 2026 Top Clutch Back Office Outsourcing Company 2026
HelpSquad is HIPAA compliant - certified by HIPAATraining.comHIPAA-certified VAs
BAA at company level
PCI DSS CompliantPCI DSS
Compliant
Verified client reviews

What clients say on Clutch.

Unfiltered, third-party-verified reviews pulled live from our Clutch profile.

Nine engagements

The work, the numbers, and the people who signed off on them.

Six Clutch-verified reviews where ratings, quotes, and metrics are exactly as the clients submitted them, plus three confidential healthcare engagements where the client identity is withheld and the metrics are verified internally.

$100K+
aged AR recovered in 60 days
Imagine Advanced Dental Arts
Cosmetic & Surgical Dentistry
33%
labor cost reduction in first 3 months
Vello Property Management
Real Estate / Short-term Rentals
35%
closing-to-bookings conversion rate
New Horizon Movers
Supply Chain, Logistics & Transport
25%
increase in monthly lead volume
InsaneLab
Software / Enterprise
3 yrs
continuous staff augmentation engagement
National University
Higher Education
9+ yrs
continuous patient communication partnership
Restore
Medical
~50%
reduction in operating cost
Anonymous in-home care practice
Healthcare / In-home care
100+
claims processed per rep per day
Anonymous medical billing company
Healthcare / White-Label Medical Billing
+25%
CSAT lift in the first month
Anonymous European hearing products seller
Medical Devices / Hearing
Featured
Cosmetic & Surgical Dentistry · Lawrenceville, NJ · Since January 2020

A six-figure A/R recovery in 60 days.

The challenge

  • Dentrix 90-day+ aging report showing hundreds of thousands of dollars uncollected
  • Front desk unable to cover appointment calls after hours
  • Internal staff buried in billing and data entry

The solution

Three dedicated virtual dental assistants handling inbound and outbound calls, patient scheduling, billing follow-up, and Dentrix data entry. HIPAA-compliant, embedded in the practice, trained on Dentrix from day one.

Call Center ServicesVirtual Medical AssistantsMedical BillingCustomer Service Outsourcing

The outcome

  • Patient scheduling live within two weeks of go-live
  • Insurance workflow and patient billing optimized within two months
  • Aged A/R backlog addressed within 60 days
  • Around-the-clock patient coverage without adding in-house staff
Featured
Real Estate / Short-term Rentals · New Orleans, LA · Since August 2025

25% more service hours. 33% lower labor cost.

The challenge

  • Outsource 18-hours-a-day guest services across Airbnb, VRBO, and Marriott Bonvoy
  • Do it at a price that actually saves money, not shifts it
  • Maintain quality scores that match direct-hired guest service staff

The solution

A four-agent HelpSquad team running a unified inbox across every booking platform, escalating to Vello staff on the rules Vello wrote, and coordinating trip alterations, refunds, and discounts inside Vello's workflow.

Call Center ServicesCustomer Service OutsourcingUnified-inbox management

The outcome

  • Record guest-communication quality-control scores
  • 365-days-a-year coverage, roughly 18 hours per day
  • 25% expansion in hours of active guest communication within 3 months
  • 33% labor cost savings vs. prior in-house model
Supply Chain, Logistics & Transport · Souderton, PA · Since January 2022

35% cold-to-booking conversion rate.

The challenge

  • Book more moves without hiring a sales team
  • Answer calls during and after business hours
  • Free the owner from the phone queue

The solution

Dedicated sales reps handling cold calling and warm-lead management, covering the phones during business hours and after, trained on the New Horizon booking flow.

Call Center ServicesSales OutsourcingLead qualification

The outcome

  • Owner time freed to run the operation instead of the phones
  • Consistent after-hours and peak-hour coverage
  • 35% closing-to-booking conversion rate on the leads HelpSquad handles
Software / Enterprise · Hatboro, PA · March 2022 - February 2024

25% monthly lead lift after-hours.

The challenge

  • Capture initial leads before competitors
  • Answer inbound calls during after-hours
  • Scale sales coverage without building an internal SDR team

The solution

A sales-trained team taking after-hours inbound calls, qualifying initial leads, and handing them to InsaneLab's account executives with clean notes inside their CRM.

Call Center ServicesSales OutsourcingCustomer Service Outsourcing

The outcome

  • 100% after-hours call coverage without an internal night shift
  • Clean lead hand-offs into the InsaneLab sales pipeline
  • 25% increase in monthly lead volume
Higher Education · San Diego, CA · January 2023 - August 2025

A three-year staff-aug partnership at university scale.

The challenge

  • Cover live chat and call center volume for a 150+ program university
  • Integrate with Salesforce and the NU knowledge base
  • Scale up or down as term calendars shift

The solution

LiveHelpNow platform plus HelpSquad staff augmentation, integrated into Salesforce and NU's knowledge base, with generative-AI-assisted live chat and a team that scaled with the academic calendar.

Call Center ServicesIT Staff AugmentationTranscriptionLive ChatGenerative AI

The outcome

  • Large-scale Salesforce CRM integration live
  • Coverage that scaled up or down with term volume
  • Three-year continuous engagement
  • Turn-key delivery, minimal client-side project management overhead
Medical · Oak Brook, IL · Since January 2017

Nine years of on-brand patient chat.

The challenge

  • Handle patient and prospect website chat at scale
  • Capture, qualify, and create records for every lead
  • Adapt instantly to new messaging and protocol changes

The solution

Dedicated chat agents trained on Restore's protocols - responding to chat inquiries, qualifying leads, creating records in Restore's system, and rolling out changes in hours, not weeks.

Call Center ServicesCustomer Service OutsourcingLive Chat

The outcome

  • On-the-fly protocol updates delivered with no delay
  • Zero escalations on company-values alignment
  • Nine-year continuous engagement
  • Consistent, timely, professional chat handling
Healthcare / In-home care · Tennessee, USA · Ongoing engagement

Nearly 50% cost savings. Better patient experience.

The challenge

  • In-home care practice with 25+ providers struggling to keep up with patient questions across phone and email
  • Patient intake, appointment scheduling, and inbound questions all backlogged
  • Internal staff stretched across administrative work and patient communication

The solution

Six remote HelpSquad patient service representatives plus a dedicated team leader, handling patient intake, appointment scheduling, and inbound questions across phone and email. HIPAA-trained, embedded in the practice workflow, and proficient with patients within two weeks.

Healthcare BPOPatient IntakeAppointment SchedulingVirtual Medical Assistants

The outcome

  • Improved patient experience metrics across intake and scheduling
  • Internal providers freed to focus on care instead of phone and email coverage
  • Nearly 50% reduction in operating cost vs. prior in-house model
  • Team handling patients proficiently within two weeks of go-live
Healthcare / White-Label Medical Billing · United States · Ongoing engagement

30+ billers. 100+ claims per rep per day.

The challenge

  • Large third-party medical billing company struggling to find dependable billers across the revenue cycle
  • Inconsistent quality and turnover eroding productivity
  • Needed white-label staffing that could scale across multiple billing functions at once

The solution

HelpSquad operates as the white-label medical billing staffing partner - sourcing, training, and managing billers, payment posters, VOB specialists, UR coordinators, negotiators, and appeals specialists. The team is fully managed by HelpSquad and embedded into the client's revenue cycle.

Medical BillingWhite-Label BPOClaims ProcessingPayment PostingVOB & EligibilityDenials & Appeals

The outcome

  • Seamlessly replaced prior medical billing operation with reduced cost
  • Fully managed staffing model - HelpSquad owns recruiting, training, and QA
  • Scaled the dedicated team to 30+ billers across the revenue cycle
  • Productivity sustained at 100+ claims per rep per day
Medical Devices / Hearing · Europe · Ongoing engagement

CSAT up 25% in one month. Response 10x faster than KPI.

The challenge

  • European seller of hearing products struggling to keep up with customer requests
  • Slow response times across email and live chat in a competitive market
  • No automation in place to handle high-volume repetitive inquiries

The solution

A dedicated team of five HelpSquad agents plus a team lead covering email and live chat 24/7. AI chatbot and AI-assisted email autoresponder rolling out to compress response time on repetitive customer inquiries.

Customer Service OutsourcingLive Chat24/7 CoverageAI-assisted Support

The outcome

  • 24/7 coverage across email and chat
  • AI chatbot and AI-autoresponse implementation underway
  • 25% CSAT lift in the first month
  • Response time KPI exceeded by 10x
Let's talk

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Talk with us → Call us · 877-775-3667
877-775-3667 · info@helpsquad.com · Doylestown, PA