AccuLynx is one of the best software solutions available to roofing contractors. With AccuLynx, you will be able to connect your teams, unify your projects and boost your profits. It comes with a CRM package that will help you keep track of your projects, leads and clients, in order to deliver a better service and streamline your operations. Many of the manual tasks associated with managing a roofing business can be automated through AccuLynx, allowing you to focus on the activities that bring the most value to your customers. Ultimately, with AccuLynx, you will be able to keep your entire team connected, remove busy work, and streamline your operations to deliver a better service.
One of the best ways to improve customer experience is to integrate HelpSquad into AccuLynx. The phone and email support systems come with several drawbacks. They are either too slow, too inconvenient, or too expensive. Live chat on the other hand is very easy to use, easy to implement, highly rated by online users, and, with HelpSquad, low cost. On top of that, it is available 24/7, so your customers can reach one of your representatives at any time of the day and get a response. Minor issues will be solved on the spot, and major issues can be redirected to your in-house support teams.
Live chat will also help you gather valuable targeted data. Over the course of its lifetime, a live chat feature can gather hundreds or even thousands of conversations, which can be saved into AccuLynx. These conversations will be very easy to review by your team, and they will contain a treasure trove of data about your customers and their pain points. The information gathered from these conversations can then be used to improve various areas of your business, from the way you deliver your service, to the way you write the copy for your advertisements. Over time, you will learn more and more about your customers and you will be able to get a higher ROI out of your marketing budget.