Processing sales and managing customers is seamless when you’re using Bizapp. This CRM SaaS solution comes with a variety of features such as prospect, campaign, lead and funnel management which, when used in coordination, can help an organization make the most out of their leads and raise conversion rates. Bizapp also comes with powerful Service Desk and Support features that are designed to streamline and automate much of the customer support aspect of any business. This is where having a managed live chat service such as HelpSquad can come in really useful. HelpSquad can offer you the team that will manage and feed information into Bizapp for just $185/month, allowing you to focus time and resources into generating and converting more leads.
HelpSquad’s managed live chat service can also be integrated in various other aspects of the Bizapp platform. For example, you can use the order management feature to keep track of any products or orders that require live chat support before or after a purchase. Some customers will have questions before making a purchase, and others may have problems with a product after it. This information can then be used to make changes to the product, service or offering in question and improve overall customer satisfaction.
Bizapp’s funnel management feature can also be used to track how leads are generated and how they evolve over time. Given enough data, you can then create tailored offers and funnels for leads that are generated through live chat, increasing their conversion rate. When all these features and services come together, you can generate more leads, increase customer satisfaction, and increase your conversion rate.