Blackbaud Chat Integration

Automate chat leads for Blackbaud

HelpSquad’s Managed 24/7 Live Chat Service can be used to improve the ROI of your Blackbaud software solution.

Integration with Blackbaud

When you implement one of our 24/7 proactive live chat teams into Blackbaud, we will be able to help you generate more leads, achieve higher conversion rates through your emails and landing pages, and provide a better experience for your customers.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

One of the biggest benefits of implementing a live chat feature is an improved ROI. It can do this through a variety of avenues. To start, having a live chat feature on your website can improve lead generation, as visitors ask questions about your institution. Live chat has also been shown to increase the conversion rates of your landing pages and email marketing campaigns. Finally, live chat can generate a lot of data in regards to your prospects’ and customers’ issues and questions. This data can then be used to improve the effectiveness of future marketing and advertising campaigns.

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to Blackbaud. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 Blackbaud customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your Blackbaud needs

Blackbaud is a nonprofit cloud software that is designed to help you enhance your fundraising, manage your fund accounting, streamline your education solutions, strengthen your CSR, and boost your grantmaking. With millions of users worldwide, and over $100 billions raised, granted or invested every year, Blackbaud is one of the most popular nonprofit software solutions out there. Blackbaud can be used to great effect by arts and cultural organizations, companies, faith communities, foundations, healthcare organizations, higher education institutions, K-12 schools, nonprofits and charities. The software also comes with strong training and support programs that will train your team on how to best use and implement the solution for your organization.

 

With HelpSquad integrated into Blackbaud, you can further improve the ROI of the platform. As soon as HelpSquad is implemented, you will have a 24/7 live chat team on your website ready to answer your visitors’ questions. When these visitors interact with your live chat, they will first have to give you their email address, which can be used in marketing campaigns in the future. Live chat will also help your prospects when they reach your landing pages, increasing your conversion rates in the process. If a prospect has a question, and that question is answered, the prospect will be much more likely to make a purchase. The same principle applies to your email marketing campaigns, if you add a live chat link to the emails.

 

HelpSquad will also help you improve your customer experience. Live chat is the preferred communication channel online, and since most young people are very well versed in using the online medium, your live chat will appeal to them. Through it, they will be able to ask any questions that they may have about your enrollment process or any other aspects of your institution. Parents also stand to benefit from your live chat feature, because it is available 24/7, so if they have any questions outside of business hours, they can still get in touch with one of your representatives.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"