DearDoc is a software solution that provides the digital tools that doctors need in order to grow their practice and provide the best patient care possible. With DearDoc, you can grow your practice, revamp your patient experience, save time for your support staff, build your online presence and reputation, and scale your practice across several locations. Some of the features that come with this software package include missed call AI, Google integration, an auto dialer, WebMD and Vitals.com integration, text to pay, a review generator, forms and telemedicine among others.
With HelpSquad’s 24/7 live chat teams you can increase the ROI that you achieve from your patient acquisition and retention efforts. If you run an SEO campaign, you likely draw in a lot of qualified traffic to your website, but without live chat, you are only converting about half of your potential leads. Live chat can be there for visitors to ask questions, and in order to interact with it, the visitors will have to enter contact information. This information has turned the visitor into a lead once it is stored in DearDoc, and it can be used to contact your leads with tailored offers that can further convert them into customers.
Another benefit of using HelpSquad is that you can improve your patients’ experience when they deal with your practice. HelpSquad offers teams that are active 24/7 for just $185/month, so your patients will be able to get in touch with your practice at any time of the day. Surveys have also shown that live chat is the preferred contact method for online users, because it is very accessible and easy to use. This means that live chat will allow your patients to talk to one of your representatives whenever they need to and about any issue, minor or major, that they may have. If a patient comes to your live chat team with a minor issue, the issue can be resolved on the spot, and if the patient has a major issue, he or she can be scheduled for an appointment or redirected to your phone lines.