Lighthouse 360 Chat Integration

Automate chat leads for Lighthouse 360

Ensure that your patients love to deal with your practice by integrating HelpSquad’s 24/7 Managed Live Chat Service into Lighthouse 360.

Integration with Lighthouse 360

Improve your patient communication efforts with the help of one of our 24/7 live chat teams that can be active in less than 15 minutes.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

One of the best ways to improve your patient experience while you are using Lighthouse 360 for your practice is to implement a live chat feature on your website. Most internet users prefer live chat as a support channel, because it is fast and easy to use. On top of that, live chat can be available 24/7 with the help of one of our teams. This means that your patients can get rapid support for any issues that they have, even outside of business hours. If one of your patients has a serious issue or an issue that cannot be solved through live chat, then that patient is scheduled for a meeting or redirected to your phone lines.

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to Lighthouse 360. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 Lighthouse 360 customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your Lighthouse 360 needs

Lighthouse 360 is a powerful, easy-to-use communication system meant for your patients that will help your practice grow and succeed. There are three main areas of your business that will be improved if you use Lighthouse 360 – patient acquisition and retention, operations, and patient relationships. This is done through features such as two-way texting, front desk task lists with smart recommendations, smartphone patient registration, TrueTime data, and online bill payments. One of the signature features of Lighthouse 360 is PhoneSight, which combines robust internet phone hardware and software in order to create a smartphone system that will help your team to connect with patients more efficiently and in more meaningful ways.

 

To further improve your patients’ experience, you can integrate a managed live chat service into your website. Our teams are active 24/7 which means that your patients can get help with minor issues at any time of the day. This will free up your phone lines and inhouse support team to deal with major issues, saving you money on overhead and time that could be spent focusing on activities that provide more value for your patients. Live chat is also the preferred contact method for a majority of internet users, so having this channel available will further increase patient satisfaction.

 

By integrating live chat into Lighthouse 360, there are also direct benefits for your lead generation efforts. If you are running an SEO campaign, you likely draw in a lot of website traffic through content. A segment of this traffic might have some questions about the content that you put out there or about your service, but they are not really ready to commit to a telephone call. Live chat can be very useful here, because it is accessible and fast, and in order to use the live chat, these visitors will introduce their email addresses. Once you have their contact information, the visitors become leads, and they can be converted into customers at some point in the future.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"