Mend Chat Integration

Automate chat leads for Mend

Generate two times more leads through your website and send them to Mend with HelpSquad’s Managed 24/7 Live Chat Service.

Integration with Mend

Mend’s patient intake, communications and retention tools can be augmented by one of HelpSquad’s 24/7 live chat teams.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

With HelpSquad next to Mend, you can get even higher lead generation from your website. Live chat is active round the clock on your website, so if any visitor has some questions, he or she can open the live chat and ask them. When doing this, the visitor will have to introduce an email address, and in the process, the visitor becomes a lead that can be contacted at a later date by your sales team, or through an email marketing campaign. Live chat can also be helpful on your landing pages, where it can drive up conversion rates, whether the landing page is targeting leads or sales.

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to Mend. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 Mend customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your Mend needs

Mend is an enterprise-grade patient engagement solution built for the healthcare industry. It offers a complete unified front-end that can solve numerous common problems such as no-show rates, uncollected copays, new patient lead workflow, front-desk bottlenecks, manual data entry, and inefficiencies in your overhead. In order to do this, Mend offers numerous features including an AI patient attendance predictor, telehealth, automated patient payments, patient scheduling, reminders, surveys, improved messaging tools, and digital forms. When all of these tools come together, practice can expect better business results including a 94% patient satisfaction rate, a 61% decrease in no-show rates when compared to the national average, 9% platform wide average no-show rates, and 94% successful visits.

 

Live chat comes with many benefits, one of which is increased lead generation. A lot of the traffic that you get through your website consists of visitors that likely have questions about your services. If they have access to a live chat option, they are more likely to ask these questions, and when they do, they will have to register an email address. With this address inserted into Mend, the visitor goes from prospect to lead, and you can contact this lead at a later date with special offers or reminders to join your practice.

 

With live chat you will also be able to increase conversion rates, and the overall effectiveness of your marketing efforts. If any of your prospects have a last minute question about your services or your offer before converting on your landing pages and through your email campaigns, they can ask these questions in live chat right away and have them resolved. On top of that, all of your live chat conversations will be recorded and stored into Mend. These conversations can provide useful information about the various questions and issues that your customers and prospects have. You can then use this information to build better targeted marketing and advertising campaigns, and improve your service offering, which can lead to an increase in revenues and ROIs.

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"