Mend is an enterprise-grade patient engagement solution built for the healthcare industry. It offers a complete unified front-end that can solve numerous common problems such as no-show rates, uncollected copays, new patient lead workflow, front-desk bottlenecks, manual data entry, and inefficiencies in your overhead. In order to do this, Mend offers numerous features including an AI patient attendance predictor, telehealth, automated patient payments, patient scheduling, reminders, surveys, improved messaging tools, and digital forms. When all of these tools come together, practice can expect better business results including a 94% patient satisfaction rate, a 61% decrease in no-show rates when compared to the national average, 9% platform wide average no-show rates, and 94% successful visits.
Live chat comes with many benefits, one of which is increased lead generation. A lot of the traffic that you get through your website consists of visitors that likely have questions about your services. If they have access to a live chat option, they are more likely to ask these questions, and when they do, they will have to register an email address. With this address inserted into Mend, the visitor goes from prospect to lead, and you can contact this lead at a later date with special offers or reminders to join your practice.
With live chat you will also be able to increase conversion rates, and the overall effectiveness of your marketing efforts. If any of your prospects have a last minute question about your services or your offer before converting on your landing pages and through your email campaigns, they can ask these questions in live chat right away and have them resolved. On top of that, all of your live chat conversations will be recorded and stored into Mend. These conversations can provide useful information about the various questions and issues that your customers and prospects have. You can then use this information to build better targeted marketing and advertising campaigns, and improve your service offering, which can lead to an increase in revenues and ROIs.