Modento allows you to connect with patients anytime, anywhere. It is a software solution that comes with numerous features that will allow you to improve the efficiency of your operations and the service that you deliver to your patients. These features are designed to support the whole patient cycle. Before the appointment, you have 2-way communication, the patient net, a patient portal, digital forms and online scheduling among others. During the appointment, the features offered by Modento include LiveOps, treatment and payment plans, and virtual check-ins. Finally, after the appointment is over, the features that will be most useful are online payments, automated recalls, voicemail drops, and loyalty programs.
A live chat can help you connect with your patients and potential patients much better. When website visitors click on your live chat link, they will have to enter their email address in order to start a conversation. These email addresses, along with the conversation that they’ve had, can then be stored into Modento as leads. Your team can then analyze these conversations and categorize your leads according to the issues that they’ve brought up in live chat. Once segmented, the leads can be contacted with tailored offers in order to convert them into paying customers.
Not only that, but live chat have an impact on the ROI of your marketing campaigns. If you use landing pages to convert visitors into leads, or leads into customers, live chat can be there as a last minute contact option if your target market has any questions before converting. On top of that, live chat can be added to your emails, further increasing the conversion rates of your email campaigns. The conversation data that you gather through live chat is also a treasure trove of information in regards to the common concerns, questions and issues of your target market. By analyzing these conversations, you can tailor the messaging in your advertising campaigns to better connect with your prospects, and address issues before they even come up. When all of these factors come together, you get more bang for every marketing buck that you spend.