With PatientNow you can manage your practice, patients and marketing all in one central hub. With the suite of tools available through PatientNow, you can implement paperless forms, convert more clients, improve your billing process and track your inventory, to name just a few of the capabilities that come with this software solution. You will also have access to a wide range of features such as CRM capabilities, patient records, barcode implementation, communication tools, a social media post scheduler, reporting and analytics tools, integrations with a wide range of third party software, payment security and compliance tools, forms, a client portal, and tools that make SEO much easier.
You can further improve your patient experience with the help of one of our 24/7 live chat teams. Patients will often have questions, issues or requests outside of business hours, and with a live chat team that is active around the clock, these problems can be addressed. Not only will this improve your patients’ satisfaction with your practice, it will also lessen the load placed on your phone support system, leaving it open to emergency calls only. The conversations can also be saved and stored into PatientNow, where they can be analyzed at later dates in order to find areas of your practice that need improvement, or common requests that your patients have in order to develop new service packages.
On top of that, HelpSquad can be used to generate more leads and improve your bottom line. Live chat is always up and running on your website, but it’s not just your patients that have questions. Website visitors might also want some extra information, but they may not be willing to get in touch with you using a phone or email. Live chat fits into that sweet spot where you don’t have to commit too much to a conversation, and it is a way to contact a company instantly. This is why many internet users prefer it, and why they are willing to give you their email address in order to use live chat. Once you have their contact information, you can then contact them with targeted offers later on.