PatientPop is an all-in-one healthcare marketing and medical practice management solution. The aim of PatientPop is to automate a lot of the routine tasks that you have to deal with when running a practice in order to lighten your workload and reduce your overhead. Not only that, but PatientPop can also help you streamline numerous processes and achieve more with less work. In terms of features, PatientPop offers website management, SEO, telehealth, text messaging, reputation management, EMR and EHR integration, patient payments, online scheduling and reputation management among others.
While PatientPop can automate a great deal of patient engagement tasks, there are some that will require the attention of a customer service agent. For most practices, this means someone that is operating a phone, but phone support is both time consuming and expensive, and it should be reserved for serious issues. Smaller issues can be handled through live chat. However, hiring an extra team to operate your live chat can be quite the investment, and if you do not have a very high volume of chat requests, the investment is usually not worth it. This is where a service such as HelpSquad comes in. HelpSquad provides teams of live chat operators that are active 24/7 for just $185/month.
That’s not all. Live chat is also great at increasing the number of leads that you generate through your website. In fact, many companies find that they double their lead generation from online traffic after they implement live chat. This is because in order to use the live chat, a website visitor will have to enter some contact information, such as an email address. The email address, along with the live chat conversation can be registered into PatientPop, and then the visitor becomes a lead. At this point, all your team has to do is contact this lead with a new offer based on the conversation he or she just had with one of your operators, and the lead can be converted into a paying customer.