Pipedrive is an all-in-one sales platform designed with sales people in mind. This platform will focus your sales team on the activities they need to do in order to complete a sale, and then measure the results to see what helps you close sales the best.
HelpSquad’s managed live chat service can be integrated in several of Pipedrive’s tools to help gather more leads and convert these leads at a higher rate. For example, any lead generated through your live chat does not have to end up inactive. Pipedrive’s Workflow automation feature will automatically contact leads when they are at certain stages of the purchasing process. So if a user asks questions about a specific product or service that you offer, but does not make a purchase, this user is then registered as a lead that is interested in your offering, and can then be contacted at a later date with a personalized message that is known to convert similar leads.
Pipedrive is also able to gather smart contact data. All you have to do is enter an email address, and Pipedrive will recover all public information related to that email address from Google, Linkedin, and other social media websites. If a live chat user shares his or her email address, you can have a much more detailed profile on your lead and this will make contacting the lead in the future with a personalized offer much more productive.
Pipedrive also offers a LeadBooster add-on, which will set up a live chat operated by a chat bot, in order to generate more leads. However, chatbots are not as effective as human operators, who can better relate to customers and achieve higher conversion rates. For just $185/month, you can hire one of our live chat teams that will provide customer service to your users 24/7.