Security is essential no matter the size of your practice. ProTempus is a platform that focuses on small to medium sized practices, providing them with the security they need to protect their customer information, and all the systems that will handle everything from case management, to contact, document, email and intake management.
ProTempus’ capabilities can be improved with the leads generated by HelpSquad. A 24/7 managed live chat solution will be up throughout the day turning website visitors into leads. Live chat is much more accessible than other support methods, so visitors are more likely to engage. When a visitor opens up your live chat, he or she will have to enter contact information, information which will be recorded into ProTempus. The visitor has been converted into a lead at this point. You can then contact this lead at a later date in order to convert them into a client, especially if the visitor has a question specific to your services.
The conversations that your agents have with visitors are also recorded, and this information can give you an indication on where a lead is in the sales funnel. These records can prove invaluable, because they offer a direct insight into what your prospects ask and complain about right before converting. If you can address these issues before they come up, you can raise your conversion rates, and more importantly, you can raise the ROI of your marketing and advertising campaigns. Online advertising spots for lawyers are some of the most expensive on the market, with certain PPC ads going for thousands of dollars per click. If these ads can be more precisely targeted to address your prospects’ concerns, you can save thousands of dollars and generate many more in client fees.