With Quickbase, you can see, connect and effortlessly control every aspect of a complex project. Running a professional services business can get complicated as you scale up. Having multiple employees to manage, several ongoing projects that you have to keep track of, invoices, regulations, and subcontractors can quickly add up to the time you spend on activities that do not by themselves bring in any revenue. With Quickbase, many of these activities can be streamlined and automated, so that you can focus your time and energy on getting new customers, delivering excellent service and growing your business.
With live chat you will have an extra data source which can provide insights into what your customers want and what their most pressing issues are. Accurate, targeted data is the foundation of any thriving organization, and while there are many sources of data that you can tap into, few are as low-cost and as relevant as the conversations that your prospects and customers have through live chat. These conversations will reveal to you common problems and questions that your target market has, and once analyzed, you can gain insight into how you can improve various areas of your business, from your service offering, to your marketing and advertising campaigns. Not only will this help you improve your customers’ satisfaction, it will also help you achieve a higher ROI.
Live chat will also increase the conversion rates of your landing pages. The landing page is the final step in the conversion process, and once your prospects reach it, odds are that they will convert. However, of those that do not, a segment will drop out of the sales process because they have unanswered last minute questions. If you have a live chat feature on your landing page, these prospects will have a chance to have a short conversation with your agents in order to clear up any issues that they have, and once those are out of the way, the prospects are much more likely to go through with the conversion.