With RevenueWell, you will have access to all the tools you need to make sure that your patient communication and marketing operations run as smoothly as possible, and that you can focus on productivity. RevenueWell’s cloud-based VoIP system centralizes all your communication channels and ties them to your practice number. This allows you to save time and improve patient relationships all at once from the phone in your office. On top of that, RevenueWell will be able to generate more reviews for your practice and better SEO for your online facing media, such as websites. This will help attract new customers, get more business into your hands and generate more revenue.
An issue you might run into with RevenueWell is that nearly all patient messaging will be automated, and some conversations will require a human touch. This is where HelpSquad can be useful. HelpSquad offers 24/7 live chat teams for just $185/month, and one of these teams can operate your live chat and interact with your patients. In this way, your patients will be able to ask more complex questions and have their issues resolved faster and properly, especially when these issues require extra steps. This will increase your patients’ satisfaction with your service, and it will also free up your telephone lines, because if these issues can be solved through the live chat, you will only be contacted with more serious ones on the phone.
A live chat will also help with your conversion rates. If a visitor comes onto your website and then interacts with the live chat, that visitor has now become a lead, and you can forward his or her contact information, along with the live chat conversation, to your sales team. The sales team can then contact the lead later on and attempt to bring them into the practice. All the conversations that your prospects and patients have through live chat can also be stored into RevenueWell and analyzed in order to gain better insight into what your target market’s issues are.