Rhinogram is a virtual care solution that will create a frictionless patient experience and reduce the workload placed on your staff. According to Rhinogram, practices that use the platform see a 30% average increase in business growth and add $1,100 per week by replacing 11 in-office appointments with virtual visits. In order to do this, Rhinogram comes with features that make patient-practice communication much more accessible, including features such as converting landline calls into texts, facilitating virtual visits through cellular service rather than broadband internet, and an omni-channel approach to the various support mediums that you make available to your patients.
With HelpSquad, you can achieve a higher ROI through Rhinogram. Having a live chat feature on your website is one of the best ways to generate leads through the website traffic that you already get. This is because as visitors come to your site and read through the copy, they will sometimes have extra questions about your pricing or service. Every time one of these visitors attempts to have a live chat conversation, he or she will be prompted to enter their email address. On top of that, live chat has been shown to improve the conversion rates of landing pages, by being an easy support method to clear up any questions before a prospect decides to register or make a purchase.
HelpSquad can also help you improve your patient experience. We offer teams that are active 24/7, so if any of your patients have a question or issue outside of business hours, they will have a support channel that they can access right away. This will also benefit your phone support system, which will be cleared up, leaving it open for patients with major issues. Live chat is also a top favorite for online users, so if you have a patient base that is comfortable with using online tools, they will appreciate having access to live chat. Finally, conversations that you have with your patients through live chat can be saved in Rhinogram, and analyzed in order to find ways to improve your service and address patient concerns that pop up regularly.