Skedulo is a deskless productivity software that will make mobile workforce management easier and more efficient for your business. With Skedulo, all your work and teams will be in one central hub, which will allow you to easily schedule, manage, engage, and analyze your mobile workforce. Skedulo also provides tools that automate scheduling and streamline the way in which you set up field work, appointments and shifts at fixed locations. Other tools and features will allow you to customize Skedulo to fit the needs of your small or large organization, and empower your deskless workforce to be more effective and more efficient.
With a 24/7 live chat feature, you will be able to improve your customers’ experience. Customers may have issues outside of your business hours, and with traditional support channels, they will have to wait until your business opens. However, because a managed live chat service is available around the clock, you can be there for your customers even in the off-hours and during the weekend. Not only that, but live chat is actually the preferred support method for online users, and customers who receive support through live chat rate it very highly during surveys. Live chat will also be able to reduce the load on your other support channels, clearing them up for more important issues that require a more in-depth conversation.
On top of that, all the conversations that you have with your clients will provide a treasure trove of data. Each conversation can be stored in Skedulo or your CRM of choice, and then reviewed by your marketing team. Live chat conversations are very useful in this situation, because you will start to notice common issues and questions that pop-up. Analyzing these issues can provide insights and help you improve the way you deliver your service, improve your messaging, and create better-targeted advertisements. If you can address these issues before they even come up, you can form a deeper connection with your prospects, showing that you understand their pain points, and this can lead to higher conversion rates across the board.