SmartAdvocate Chat Integration

Automate chat leads for SmartAdvocate

With HelpSquad’s Managed 24/7 Live Chat Service you can boost the quality of your customer support effort and funnel double the leads into SmartAdvocate.

Integration with SmartAdvocate

SmartAdvocate provides award winning legal case management features that have been designed for a variety of litigation law practice types. When paired up with one of HelpSquad’s 24/7 live chat teams, SmartAdvocate can draw in and organize more leads so that you can turn them into customers more easily.

 

Every minute you delay trialing HelpSquad you miss an opportunity to convert 3-5% of your new visitors to leads.

 

  • 24/7/365 Managed Live Chat Supporting your customers (Includes Two-Way Texting and Facebook messenger)
  • ADA, HIPAA and PCI compliant live chat software included free
  • 24×7 US Based, highly trained Shared or Dedicated Live Chat Agents
  • Instant lead and chat transcript forwarding
  • Appointment scheduling
  • FAQ creation and maintenance
  • Enterprise level reports
  • Dedicated account manager
  • 24×7 Support at 1-877-775-3667 or via live chat

Start 14 day free trial today to see what we can do for your top line.

Starts at only $185/month for up to 50 leads captured!

How many leads did you lose last month due to not having 24/7 proactive live chat on your website?

The more metrics and data that you can gather online, the better you are able to understand your target market. If this data can be personal, or related to the prospect, even better. With live chat, the conversations that your prospects have with your live chat team are recorded and registered into SmartAdvocate. The conversations can then be reviewed in order to understand common pain points, concerns and questions that your prospects have. The information gathered in this way can be used to improve the conversion rate of your email marketing campaigns, landing pages and website. Considering that the live chat will be operating 24/7 and that it only costs $185/month to have a managed live chat service up and running, the ROI can be quite attractive. 

Simple pricing

Pricing starts at $185/month for up to 50 leads sent to SmartAdvocate. That is less than $4.00 per lead!

Our state-of-the-art software allows us to capture leads on the web, social media, email and SMS (text messaging).

 

Start 14 day trial today to see how many leads we can generate for your business.

Custom implementation

Do you want your team to take chats when available and use our chat agents for backup to cover offline hours? No problem!

 

Need agents trained for your business and dedicated to your company only? No problem!

 

We help 1250 SmartAdvocate customers with automating chat leads intake and have seen it all. We dare you to throw a challenge our way!

 

A Leader You Can Follow

HelpSquad is a leader in the business process outsourcing. Since inception, we have successfully helped countless businesses offer superior support to their customers.

Our headquarters is US-based with global contact centers that serve businesses in dozens of countries.

HelpSquad will show positive results within the first week of implementation. Our customer turnover rate is less than 2%.

We own our own call center software with numerous patents, US Patents Nos. 9,178,950 and 9,584,375; and Patent Pending.

 

 

Proactive 24/7 live chat for all your SmartAdvocate needs

SmartAdvocate is an all-in-one legal case management software that is chock-full of features, capabilities and reporting tools. Some of the features that come with SmartAdvocate include texting integration, reports and dashboards, email integration and management, integration with Microsoft Office add-ins, automated workflows, legal calendars, automatic funding capabilities for your clients, an outstanding items page, and marketing/intake tools and functions. All of these features come together to make managing your firm easier, and they are able to automate a large chunk of the routine tasks of running a law practice.

 

HelpSquad can add lead generation automation to SmartAdvocate’s suite of tools and features. HelpSquad is a managed live chat service, which basically means that HelpSquad will provide a team of live chat agents that will be active on your website, in your emails, and on your landing pages 24/7 for just $185/month. Website visitors are much more likely to contact your company through live chat than through any other support channel, which means that you can gain twice as many leads per day from your existing traffic.

 

HelpSquad can also send every live chat conversation that a prospect has to SmartAdvocate, where these conversations are stored and later analyzed. This can be useful when trying to convert a single lead based on the conversation he or she had with your live chat agents, but it can also be useful when looking at the conversations as a whole. If certain questions or issues routinely pop up in live chat, they can be addressed in order to increase customer satisfaction, the conversion rates of your website and email marketing campaigns, and the ROI of your advertising campaigns. 

 

“Meet HelpSquad. The live chat team of agents trusted by over 4,000 businesses with their most important asset: Their customers!”

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These businesses trust us

Kofile Technologies

"They are a professional who has always proven themselves trustworthy and beneficial to our support staff."

Mason Bottle

"The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers and prospects an authentic experience with our brand. We are able to spot patterns via customer interactions with the chat to help improve our business, as well as increase customer satisfaction."

MultiSoft Corportation

"They handle all of our live support 24x7x365. Awesome customer service!!!"

N.J. Hair Center

"It's like having someone there 24/7 to answer questions and provide information to customers. They are a great company, exceptional service, and reasonable prices for what they offer."

Simple Agency Oy

"Agents will learn how to answer the top questions prospects ask custom to YOUR business."

Spark Orthodontics

"Good communication between company and customer!"