TimeSolv is a web-based billing solution for attorneys and other professionals that will help you increase your billable hours. Many law practices run into similar issues, with customers not paying for invoices, problems with time tracking, difficulty customizing their invoices, troubles when creating budgets, and difficulty when assessing firm performance. TimeSolv offers the tools to address these issues easily, and ensure that your firm is running as smoothly as possible.
HelpSquad can augment TimeSolv in two ways: by generating more leads, and by generating data about your customer base. New leads can be generated from website traffic that is not committed enough to make a phone call or send an email. A large percentage of your visitors would like to get in touch with you and ask some questions, but they are not willing to do it through contact methods other than live chat. A live chat conversation is short and it can start in a few seconds, so if the option is available, many visitors to your website will register their email address and ask their question. Once they’ve done this, they have entered your sales funnel, and become leads.
The data generated through live chat can then be used to get more leads and convert more leads into customers. The conversations that your live chat agents have with your website visitors will be chock full of information, with the visitors asking questions and trying to solve their issues. By reviewing these conversations, you can identify common pain points across your target markets and then address these pain points in your marketing and advertising campaigns. In doing this, you have the potential to improve your ROI and your conversion rates, ensuring that you address customer issues before they even have to bring them up.