Updox is a communication platform that will help you deliver the best in-person and virtual care in order to give your patients the best value. It is a great solution for physicians, pharmacists, health systems and LTPACs, providing essential tools for telehealth, patient engagement, practice productivity and charge capture. With Updox you have everything you need to run an efficient practice that delivers value and excellent care for your patients.
Updox’ ROI can be further improved with HelpSquad. Patient relationships are an essential aspect of any medical practice, and if you can improve these relationships, you can ensure that patients will choose your practice whenever they have a health problem. However, while Updox can automate and take care of many aspects of the practice-patient relationship, there are some patient issues which are fairly straightforward, but too complex to be handled by an automated process. This is where live chat can be invaluable. A patient will be able to rely on your live chat to solve these issues, and in the process, leave your phone line open for bigger problems that require more in-depth communications. With HelpSquad, you can add this feature to your websites, landing pages, and emails for just $185/month, and have a team operate that live chat 24/7. This is a very small investment for an essential addition to your suite of customer service tools.
The conversations generated through live chat can also be extremely valuable. For one, any visitor that interacts with the live chat becomes a lead, and can then be converted later into a customer. However, that’s not all. All the conversations that are had through live chat can be recorded and stored on your end in order to be analyzed later on. Through this analysis, your team can gain insights into what your prospects and customers are most interested in and what their biggest problems are. This information can then be used to improve your service, and your marketing efforts.