Weave is an all-in-one platform that covers everything from phones to scheduling, payments, texting, reviews and reminders. Almost all communication channels are centralized in Weave, making customer interaction much more accessible, faster, and automating a large part of it. This will ensure that you are there for your customers when they need you and that all of the busy work of scheduling, sending reminders and sending or requesting payments is taken care of by the platform. Weave has been used effectively in a wide range of industries, from the dental and medical industries, to optometry, physical therapy, veterinary, electrical, plumbing and HVAC industries. Basically, any company that has to interact with a lot of customers frequently, and where these interactions require a higher degree of commitment, can benefit from using Weave.
With HelpSquad, you can outsource your live chat management to a very affordable team that is active 24/7. The price per month is $185, and having a human operated live chat is better for your customers and patients than having a live chat that is operated by bots. This is because they will be able to better connect to your live chat operators, and the operators are able to deal with a much wider range of issues and questions than a bot. Not only will this lead to increased customer satisfaction, it will also give you a better insight into what your customers and patients are dealing with and what their problems are.
And this is where the other major live chat benefit comes in – the conversations. The conversations that your live chat agents have with your clients and website visitors can all be recorded and stored into Weave. These conversations can then be categorized and analyzed in order to gain insight into what your clients and potential clients want from your business. This information can be very valuable, because it can be used to improve everything from your marketing and advertising campaigns, to your products and services. All of this information also comes at no extra cost with live chat, and it would otherwise cost thousands of dollars to obtain through surveys and customer interviews.